After the AliExpress store opens and starts operating normally, there will definitely be a lot of orders, and the orders will have negative reviews as well as good reviews. If you want to improve the praise rate of the AliExpress store, merchants need to maintain the AliExpress store. Good product quality and service, strengthen communication with customers, handle negative reviews, and actively strive for positive reviews. Only in this way can we establish a good brand image and attract more customers. So let’s share with merchants a tutorial on how AliExpress customers can improve their positive reviews after deleting negative reviews.
1. Provide high-quality products and services.
Good product quality and service are the basis for improving the praise rate. AliExpress merchants can improve customer satisfaction through improving store product quality, increasing store logistics speed and product after-sales service, etc. Satisfaction.
2. Strengthen communication with customers.
AliExpress merchants can maintain good communication with customers through the communication system of the AliExpress platform and emails and other channels in the three stages of pre-sales, sales and after-sales, so as to solve customer problems in a timely manner. questions and concerns.
3. Actively strive for praise.
After the order is completed, AliExpress merchants can send positive feedback requests to customers through AliExpress’s evaluation system. In the request, AliExpress merchants can express the merchant’s gratitude to the customer and teach the customer how to give a positive review to the order.
4. Handle negative reviews.
If an AliExpress merchant receives negative reviews, don’t give up easily. AliExpress merchants can try to communicate with customers to understand specific problems and causes, and propose solutions. If the customer is satisfied with the AliExpress merchant’s solution, the AliExpress merchant can request the customer to modify the review or post a new review.
5. Post a reply.
For customers’ evaluations, AliExpress merchants can express their attitudes and opinions by posting replies. Whether it is a positive, neutral or negative review, AliExpress merchants should post a reply so that other potential customers can see the AliExpress merchant’s response and handling.
The above is a tutorial for AliExpress customers to increase their positive reviews after deleting negative reviews. To effectively improve the positive reviews of AliExpress stores, the quality of the merchant’s own products and services are crucial factors. For novice sellers, AliExpress customers still need to understand the tutorial to increase the positive rate after deleting negative reviews, so as to better help the store increase sales.