Merchants on the Wish cross-border e-commerce platform often encounter various problems, including products, logistics, delivery and complaints. Among them, the Wish platform also has corresponding policies and fines for delayed shipments. For merchants, how can they appeal if Wish’s late delivery rate is too high?
According to the regulations of the Wish platform, if the order is not shipped within 168 hours after the order is generated, orders with a value of less than US$100 will be fined. The fine amount is 20% of the order amount or US$1 (the order amount is “Quantity x (the merchant sets the product price + the merchant sets the shipping fee)”). If the value of the goods is greater than or equal to US$100, if the goods are not shipped within 336 hours after the order is generated, a fine of 20% of the order amount or US$1 will be imposed. However, if the logistics confirms that the goods have been delivered within x days, the delayed delivery will be cancelled. The specific number of days depends on the merchant’s system, and not every merchant is the same. It is worth noting that if the merchant changes the logistics information, the fine will not be revoked.
Merchants with a high late delivery rate on Wish can appeal for late delivery fines through “Logistics Tracking Appeal”. Specifically, merchants can enter the order history and view the order’s logistics tracking information in the “Payment Status” column, logistics details and methods. After the merchant submits an appeal for delayed shipment, you can view updated information on the “Logistics Tracking Appeal” page. When making appeals, merchants should be careful not to use templates. Instead, they should explain why shipments are delayed based on their actual situation, try to find some uncontrollable external reasons, and make suggestions on how to improve them. Merchants should express their attitude sincerely instead of making customer service feel that they are perfunctory. In the appeal, the merchant should grasp the key points and not write nonsense. Generally speaking, as long as the appeal is reasonable, the e-commerce platform will accept it.
The above is how to appeal if Wish’s late delivery rate is too high. As a merchant on the Wish platform, you must abide by the platform’s regulations and deliver goods in a timely manner to avoid being fined for delayed delivery. However, if there is indeed a delay in delivery, the merchant can also resolve the problem through reasonable appeals. I hope this article will help with issues such as delayed shipments and complaints on the Wish platform.