Why do wish sellers not take the initiative to refund? Although refunds are common, the Wish platform is a platform that attaches great importance to consumer experience, so Wish sellers are not encouraged to take the initiative to issue refunds. If you really want to withdraw, you may face the following negative consequences.
(1) Since the Wish platform has now launched an anti-fraudulent user function, every Wish seller should be obliged to complete the order after receiving the order. If you must quit midway, you may be fined by the platform. Therefore, wish sellers must not take the initiative to refund money. (2) If the order has been placed and the seller did not fill in the logistics order number in time, the buyer refunded the money during the process and wrote the reason for the refund as “order by mistake”. In this case, the buyer can take the initiative Refund, at this time, as long as the seller operates according to the user’s wishes, a normal refund will be sufficient. (3) If a Wish transaction has already occurred and the seller has obtained the logistics order number within 5 days, and the user suddenly refunds the money, Wish will submit the complaint to the Wish seller and let the seller resolve it alone. If you forget to synchronize the logistics tracking number after shipping, the seller should quickly find the freight forwarder or logistics provider to stop the product package as much as possible. If it cannot be stopped for some reason, it is necessary to explain to the buyer and the platform that the order is in transit and cannot be recovered. At least in this case, wish customer service will not refund directly, but will wait until the goods arrive before making a decision.
(3) Another situation is that some sellers have already obtained the logistics order number, but the logistics order number has not been moved (not shipped), then this is the seller’s mistake, and this is also Taboo on wish platform. At this time, if the buyer takes the initiative to apply for a refund, the customer service can directly agree, and then the refund responsibility will be borne by the seller.
In short, wish sellers must not take the initiative to refund, otherwise they will face a penalty of US$2 per order. If a refund must be made, it is best if the buyer takes the initiative. Under different circumstances, Wish customer service may request a refund from the buyer. If the seller fails to deliver the goods, the Wish platform will attribute the responsibility to the seller and refund the goods immediately.