Sellers who open a store on the wish platform need to pay attention to the after-sales service of the store, so as to enhance the reputation of the store. So what are the after-sales service rules of wish? This will be introduced in detail below.
1. Shipping speed. Wish sellers usually need to complete the delivery in the shortest time after receiving the order and upload the order number. Generally, the seller’s delivery needs to be completed within 14 days, and the tracking time of the logistics system needs to be able to find the corresponding order number within three days. .
At the same time, the timeliness of order delivery is important to improve shopping satisfaction and after-sales service levels. If the seller fails to process customer orders in time, the buyer’s shopping experience will be affected, so the seller needs to shorten the delivery time. Order delivery time.
2. Out-of-stock refund rate. The wish platform pays more attention to the seller’s out-of-stock refund rate, that is, the order fulfillment rate, because the order fulfillment rate can directly affect the buyer’s shopping experience and then affect the platform. Therefore, platform sellers need to avoid out-of-stock products in their stores.
3. Praise rate and complaint rate. The wish platform will check the seller’s praise rate and complaint rate. If there is a buyer complaint, the seller needs to deal with it within 24 hours and try to satisfy the buyer. This is also one of the wish after-sales service rules.
4. Malicious refunds. If a seller receives a malicious refund from a buyer, he or she can generally appeal to the wish platform, and the platform will determine whether the refund is a malicious refund.
In addition, the speed and quality of sellers’ handling of complaints are also the focus of the platform. Sellers need to improve the quality of after-sales service as much as possible, which can greatly increase the communication opportunities between sellers and customers, enable old customers to recommend new customers, thereby increasing transactions. quantity. The wish platform generally requires that the seller’s system chargeback rate should not be too high. If the seller receives a reasonable refund request from the buyer, the request needs to be processed in a timely manner to avoid customers having a bad impression of the seller and the platform.
The above content has introduced the wish after-sales service rules in detail. The wish platform has strict assessment standards for sellers’ after-sales services. Therefore, if sellers want to run a good store, they need to focus on the optimization of after-sales services. . Sellers need to carefully understand the various after-sales service rules of the platform. If after-sales problems arise, they need to be dealt with in a timely manner to avoid negative reviews from buyers having an impact on the store.