Sellers on the wish platform need to abide by a variety of rules, including fines for order cancellations. So how does wish avoid order cancellation penalties? Details will be introduced below
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According to the order cancellation penalty policy of the Wish platform, if an order is canceled before confirmation of fulfillment due to the seller’s reasons, the general seller will be fined two dollars per order. Moreover, the seller’s illegal order products will be suspended from display for 48 hours, but the seller can also appeal against the order cancellation penalty.
The Wish platform imposes fines for order cancellations mainly to improve the user’s shopping experience. Generally, this type of order mainly refers to the order that the Wish seller’s tracking information shows has been refunded before the order is confirmed to be fulfilled, and is usually only considered Orders canceled due to buyer reasons, regardless of orders canceled by the buyer.
Wish’s main ways to avoid order cancellation penalties are as follows:
1. Sellers need to provide accurate inventory in the product catalog to avoid order cancellations due to insufficient inventory. The platform has strict inventory requirements for sellers because the main reason for canceling orders is that the seller has no goods. Therefore, sellers need to check product inventory in a timely manner to prevent orders from not being fulfilled normally.
2. The seller needs to confirm the fulfillment of the order within the time specified by the platform. The wish platform generally requires sellers to ship the goods within 168 hours after the buyer places the order, and needs to ensure that the product’s logistics tracking information is timely to prove that the order has been fulfilled.
3. Sellers need to choose high-quality logistics carriers. Some logistics carriers fail to update information in a timely manner after receiving the goods, which causes buyers to believe that the goods have not been collected by the logistics company, which in turn causes buyers to cancel orders. Therefore, sellers need to choose a high-quality logistics carrier that can promptly update logistics tracking information after the goods are picked up, so that buyers will not cancel orders and sellers will not be fined by the platform.
The above content has introduced in detail how Wish can avoid order cancellation penalties. Some sellers distribute goods in batches on multiple platforms and share inventory. This will more easily lead to insufficient inventory, which in turn will result in sellers being fined. Therefore, sellers need to prepare stocking plans to ensure sufficient inventory.