eBay is one of the more popular e-commerce platforms in recent years, but if the seller operates improperly, his account may be blocked. So what should you do if your eBay seller account is blocked as soon as it is listed? This will be introduced in detail below.
The reasons why eBay seller accounts are blocked as soon as they are listed may be the following:
1. The seller lists prohibited items on the platform, or infringes on intellectual property rights or conducts false propaganda etc., all violate the relevant regulations of the platform and will result in the account being blocked.
2. If the seller fails to deliver goods in time, uploads false logistics order numbers, or refuses to return goods, his account will also be blocked.
3. If the seller receives a large number of complaints, such as refunds, returns, etc., the account will also be banned.
4. At the same time, if the seller violates the platform’s credit agreement, fails to pay fees on time, and is overdue multiple times, it will also lead to account closure.
5. In addition, if the seller sends spam emails or abuses the “payment reminder” function during the transaction, his account will also be banned.
If the seller’s account is blocked, transactions will not be possible, ongoing transactions will be cancelled, and unsettled amounts will be frozen. If a seller frequently violates the rules, their account may be permanently banned.
After the seller’s account is banned, he first needs to see if it can be restored. Don’t rush to apply for another account first. You can provide the platform with the necessary information. If the account is not restored after review, the seller can file an appeal. Sellers can send an email to the platform to appeal. If the platform does not respond within 48 hours, the seller can call directly.
Sellers need to prepare their account ID, email, case reference number and other information before calling. They need to be polite when calling, avoid being too excited or nervous, and try to express a professional attitude to the platform, and more Conducive to successful appeal. If the platform customer service cannot solve the problem, you can transfer the call to the superior management, show a professional attitude to the management, and explain that you will abide by the relevant rules of the platform in the future, which will be more conducive to account recovery.
To sum up, after the eBay seller’s account is blocked as soon as it is listed on the shelves, the seller needs to understand the relevant policies of the platform in detail, confirm which policy he has violated, and then appeal to the platform based on his violation. . If the problem cannot be solved, you can contact eBay customer service.