Nowadays, no matter which industry it is, it actually attaches great importance to after-sales service. As the cross-border e-commerce industry with good development momentum, the same is true. Therefore, many AliExpress sellers are also currently in We strive to create a high-quality after-sales service. In this regard, let’s take a closer look at the aspects in which the importance of AliExpress’s after-sales service is reflected.
First of all, if the seller can provide consumers with high-quality after-sales service, consumers will be 69% more likely to choose this store to purchase products again than other stores in the future, and are willing to sell this product The likelihood of recommending the store to relatives and friends is also 75% higher. Therefore, it is not difficult to see that one of the importance of AliExpress after-sales service is that it can bring more traffic and conversions to the store.
Secondly, in fact, the quality of after-sales service will also directly affect the overall ranking of stores and products, because currently many consumers will choose to leave positive or negative reviews on purchased products because of after-sales service. Or operations such as refunds, etc. If the after-sales service is in place, there will be more positive reviews. For a product or even a store, the more positive reviews it has, the higher its quality will be. Therefore, in There will also be certain advantages in ranking.
Thirdly, if a store does a good job in after-sales service, it will also allow the store to obtain more high-quality buyer transaction records, which will also be very positive for other consumers to browse this store in the future. The effect will make consumers willing to place orders in this store.
Finally, the reason why the platform values after-sales service is actually to improve consumers’ shopping satisfaction. If a store’s after-sales service is good, the platform will also give certain rewards accordingly. For example, more window recommendations, etc., so that these sellers can have more distribution opportunities.
As for the importance of AliExpress after-sales service, I believe that after reading the introduction of the above content, everyone will have a clearer understanding, and if you are also operating AliExpress Stores must also focus on this aspect, because if done well, it can indeed help the store achieve better results.