Nowadays, the development of cross-border e-commerce is still very good, and AliExpress, as a cross-border e-commerce platform with a large number of users, is currently relatively complete in all aspects. For example, in the area of after-sales service, AliExpress still attaches great importance to the performance of each store in this aspect. In this regard, let us introduce the definition of AliExpress after-sales service in detail.
First point, if the consumer does not receive the goods or finds that the actual product does not match the picture after receiving the goods, he can apply for a refund within the fifth day of receiving the goods. If the period set by the seller is less than five days, the consumer can apply for a refund immediately after the seller delivers the goods. Within five days after the consumer applies for a refund, the seller must choose to accept or reject this. Apply for a refund, otherwise the platform will intervene and force the solution.
Second point, if consumers and sellers can negotiate a result that everyone is satisfied with, they can carry out the corresponding process in accordance with the refund agreement reached by both parties. However, if there is still no one, The final result can also be directly handed over to the AliExpress platform for processing. The definition of AliExpress after-sales service is to allow consumers to have a good shopping experience. Therefore, if consumers seek help from the platform, the platform will handle it in a timely manner.
The third point is that for disputes between buyers and sellers, the platform will often encourage sellers to proactively solve problems, communicate with consumers in a timely manner, and adopt the simplest way to resolve disputes. When the AliExpress platform resolves disputes between the two parties, it will actually make a fair judgment and ruling based on the evidence provided by both parties. Everyone also needs to pay attention here. If the AliExpress platform finds that the seller violates the product rules issued, it will also impose certain penalties on the seller.
The definition of AliExpress’s after-sales service is roughly the same as above. It mainly focuses on issues such as refunds after consumers place orders. As a seller, you still need to provide services on a daily basis. Paying more attention to the quality issues of your own products can also reduce the risk of consumer complaints or refunds.