Amazon FBA service is one of the very popular choices for cross-border e-commerce sellers. Using the FBA service, sellers can store products in Amazon’s warehouses, and Amazon completes product delivery and customer service. When using FBA services, sellers need to know how to track delivery orders in order to better control product delivery and customer service quality. This article will introduce how Amazon FBA orders track delivery, so that sellers can better understand the operation process of this service.
1. How to check FBA orders?
On the Amazon platform, sellers can view the details of FBA orders through Seller Center. Sellers can log in to the Seller Center, select the “Order Management” option, and then view the details of the FBA order in “Orders Fulfilled by Amazon”, including order number, product information, delivery address, etc.
2. How to track the delivery of FBA orders?
After viewing the details of the FBA order in the Seller Center, the seller can track the delivery status in the following ways:
1) Tracking number: The seller can view it in the order details Delivery tracking number, and use this number to check the delivery status of your order. Sellers can choose to use a tracking number shipped by Amazon or use a tracking number provided by their own courier company.
2) Delivery status: Sellers can check the delivery status of the order in the order details to understand the delivery status of the order. Delivery status includes “pending delivery”, “shipped”, “signed for”, etc.
3) Notifications and reminders: Amazon will send email notifications and reminders to sellers when the order status changes. Sellers can learn about the delivery status and status changes of the order through email.
3. How to deal with delivery problems?
During the FBA delivery process, some problems may occur, such as delayed delivery, lost or damaged packages, etc. When sellers discover these problems, they need to deal with them promptly in order to improve customer satisfaction and protect their brand reputation. The following are some ways to deal with delivery problems:
1) Contact Amazon customer service promptly: When delivery problems occur, sellers can contact Amazon customer service promptly and provide relevant information to help solve the problem.
2) Provide customer service: When delivery problems occur, sellers need to provide customer service and solve the problem in order to improve customer satisfaction and protect their brand reputation.
3) Protect your own rights and interests: When a delivery problem occurs, sellers need to take timely measures to protect their own rights and interests, such as applying for compensation or tracing the order delivery status, etc.
4. Things to note.
When using FBA services, sellers need to pay attention to the following aspects:
1) Track the delivery status of orders in a timely manner: Sellers need to track the delivery status of orders in a timely manner and handle delivery issues in a timely manner. , to improve customer satisfaction and protect your brand reputation.
2) Maintain good customer service: Sellers need to provide good customer service and solve problems in a timely manner in order to improve customer satisfaction and protect their brand reputation.
3) Comply with the regulations of the Amazon platform: Sellers need to abide by the regulations and restrictions of the Amazon platform and are not allowed to use improper means such as false information and fraudulent behavior.
4) Strengthen inventory management: Sellers need to strengthen inventory management to better control product inventory and delivery cycles.
5. Summary.
Amazon FBA service is one of the very popular choices for cross-border e-commerce sellers. When using FBA services, sellers need to know how to track order delivery in order to better control product delivery and customer service quality. Sellers can view order details, track delivery status, handle delivery issues, and maintain good customer service and inventory management through Seller Center. Only by properly dealing with order delivery issues can sellers achieve better results in FBA services.