As an important part of the cross-border e-commerce industry, the Shopee platform is somewhat different from the e-commerce platforms that our domestic buyers usually recognize. Domestic buyers and sellers are accustomed to understanding the specific logistics situation by checking orders, but the inspection method of the shopee platform is different from that of domestic platforms. The shopee platform has different inspection methods for different situations. This article has compiled corresponding inspection methods for sellers and buyers.
One of the ways to check items on the Shopee platform is to consult through logistics customer service. The platform’s logistics information will be registered using a cloud form. When the buyer consults the platform’s customer service about the logistics situation, it will respond to the buyer within one working day. If buyers want to inquire about various aspects of the store or order logistics, they can also directly send an email to the email address for consultation.
Inquiries about packages that are still in the warehouse or unscanned state. If the platform does not scan the products sent by the seller within one day, the platform will advise the seller to re-ship the product. If there is no logistics update information for more than one day, the buyer can also consult the seller. Generally, if the package is not scanned for more than a day, it may be due to abnormal status of the package, packaging problems, or the seller missed delivery.
Buyers can consult the platform’s customer service at any time during the logistics and transportation process of the products they purchase. If the product purchased by the seller has not been delivered to the buyer more than 40 days after it was scanned out of the warehouse. Sellers can log in to the official website to send emails for consultation or contact the seller directly to explain the situation. Apply for a refund or ask the seller to reship. Generally speaking, the platform’s waybill time limit is about half a month. Buyers can make inquiries based on the time of order purchase.
When the product package purchased by the buyer on the platform passes through customs and reaches the buyer’s location. Delivery time is within 10 working days. After the seller’s package arrives at its destination, the goods will have a last-mile waybill number. Due to different last-mile waybill numbers, different last-mile logistics service providers may be matched. Therefore, after the seller’s package arrives at the buyer’s location, the seller or buyer needs to bring the last-mile waybill number to match the last-mile logistics service and query the corresponding logistics information.
Finally, the product package purchased by the seller on the Shopee platform displays the delivered status. After the buyer receives the package, there may be problems with missing or damaged parts. In response to such situations, buyers need to provide timely feedback on the Shopee platform, and the platform will convey the appeal to the seller. If the buyer’s feedback is not processed within two days after checking the product, it will be judged by the platform as information that is not easy to process. Therefore, when product problems arise, sellers need to negotiate reasonably with the seller in a timely manner. Protect your own shopping rights.