Joom platform entry guide
If you are an e-commerce store, then opening a store on the Joom platform is a good choice. By selling goods on Joom, you will be able to gain customers around the world. In addition, Joom also provides easy-to-use tools to help you manage your store on Joom. In this article, we will introduce step by step how to open a store on the Joom platform.
Step 1: Register an account
First, you need to register a Joom account. Visit Joom’s official website (https://www.joom.com/) and click “Register”. Fill in your basic information such as your name, email address and password. Once your account is successfully registered, you can log in to the Joom platform.
Step 2: Fill in store information
Next, you need to register a store on Joom. On the Joom platform, stores are separated from accounts, so you can open multiple stores under one account. Fill in your store name, store introduction, business scope and other information. In addition, Joom requires you to provide real proof of identity to complete store registration.
Step 3: Upload products
After registering your store, you need to add at least one product. You can upload multiple product pictures, product descriptions, prices and other information on Joom. In addition to this, you can set custom attributes for your products and create SKUs to track the inventory of each product. After the upload is completed, your products will be displayed on the Joom platform.
Step 4: Process the order
When a user places an order to purchase your product, you need to process the order in a timely manner and arrange delivery. The Joom platform provides an order management tool that you can use to monitor the processing and logistics status of your order. Once the order is processed, you can ship the product to the customer via courier.
Step 5: Provide customer service
Finally, you need to always provide prompt, professional customer service. You can use Joom’s chat tool to communicate with customers to resolve any issues. If a customer is not satisfied with the product, you need to provide returns and refunds promptly.
FAQ:
1. Can the products on Joom be sold only in specific countries or regions?
Answer: Yes. When registering a Joom store, you can choose to only sell in specific countries or regions. Additionally, you can set shipping costs and product prices for different countries or regions.
2. What are the fees for stores on Joom?
Answer: Registering a store on Joom is free, but the platform will charge a certain percentage of sales commission. In addition, if you need to promote your store, you can also purchase advertising services at an additional cost.
3. What is Joom¡¯s return and refund policy?
Answer: The Joom platform provides a no-reason return policy within seven days. Within seven days after receiving the goods, customers can apply for returns unconditionally. For products with quality problems, Joom will provide a full refund or exchange service. If your store is complained about due to return issues, Joom may suspend or stop your store’s business rights.