Everyone knows that when sellers who open a store on Wish want to deliver goods promptly and quickly, manage the delivery process, or want to further use Wish’s delivery policy to expand more business, they must You must comply with the relevant rules of Wish, otherwise the store will be shut down in serious cases. I have educated sellers on this matter many times before. I sincerely hope that everyone will pay attention to it. As the Wish market continues to expand, platform laws and regulations will also It is gradually being improved, and it is very common that the rules that were applicable before may no longer be applicable now. So, what should we do if our store is closed because we did not pay attention to the process or there was a problem during the delivery process when we completed the delivery? The following aspects give you some suggestions, I hope it can help you.
1. Prepare for the second verification in advance. When we encounter improper delivery, we will face the store being blocked. At this time, we need to prepare the information required for the second verification in advance. When we apply to open the store, it means that we are entering the second verification. We Just follow the prompts on the page to submit verification information. If the information we submit is true and valid, it usually takes 1-3 working days for the Wish background review to pass.
2. Contact wish official customer service immediately. Once a seller encounters a situation where his store is closed due to improper delivery, he must contact customer service immediately. It is recommended to inform Wish customer service that he did not pay attention to the proper delivery policy when shipping, which led to the closure of the store. If we are told in the email that we need to reset our seller account login password, please confirm first whether there is a corresponding buyer account. If so, we need to find wish customer service to reset our buyer account password before using it. Log in to our seller account with the reset buyer account password and submit the material appeal according to the requirements in the wish email. Generally, wish will review it in 2-3 days. If we follow the customer service requirements, it will usually be There won’t be any big problem.
The above two points are shared with you. I hope that sellers will never encounter this kind of thing. If you encounter it, don’t panic and just follow the relevant procedures of wish.