1. Check “My Performance”
Sellers can use “My Performance” to check the store’s order delivery rate and completion rate, buyer satisfaction, merchant specifications, etc. in the past 30 days. , enter the “ShopSettings” “MyPerformance” interface of the Seller Center to view.
(1) “Fulfillment” at ① refers to the order completion rate in the past 30 days.
(2) “ShippingFee” at ② refers to the logistics timeliness in the past 30 days.
(3) “CustomerSatisfaction” at ③ refers to the buyer’s satisfaction in the past 30 days.
(4) “ListingViolations” at ④ refers to whether there have been any violations of listing rules in the past 30 days.
2. Things that sellers need to pay attention to
(1) If the “My shop” value of a certain item in the store ≥ the target value, the system will display it in red text When a warning is displayed, sellers can click on the corresponding item and enter the details interface. Orders that cause poor store performance will be displayed in this detailed information interface.
(2) If 0<“Myshop” value<target value, the system will display it in green text. You can click the system and enter the details interface. Orders that cause poor store performance will be displayed in this detailed information. in the interface.
(3) If “Myshop” = 0 and the status is normal, there will be no order information in the details interface.
3. Check the order completion rate
The order completion rate includes “Non-fulfillment Rate” (order uncompleted rate), “Cancellation Rate” (order cancellation rate), “Return- “refund rate” (return/refund rate), sellers only need to be lower than the target value given by the platform, among which the requirements for preferred sellers and mall sellers will be stricter.
4. Check the logistics timeliness
The logistics timeliness includes “Preparation Time” and “LateShipment Rate” (late shipment rate).
5. View buyer satisfaction
Buyer satisfaction includes “OverallReviewRating” (buyer’s comprehensive evaluation), “ReviewRating” (chat response) and “ResponseTime” (response speed) )three aspects.
6. Check for violations of listing rules
You can check whether there are “Prohibited Listing” (prohibited products), “Counterfeit/IP infringement” (counterfeit or infringing intellectual products), “Spam Listing” ” (advertising/junk products), “Pre-order Listing” (pre-order products) and “Other Listing Violations” (violations of other listing rules).