Shopee is one of the largest e-commerce platforms in Southeast Asia, where e-commerce transactions are conducted through the seller platform and buyer platform. However, failure to follow Shopee’s policies may result in point deductions and penalties. Therefore, this article will focus on Shopee’s point deduction and penalty policy and how merchants should avoid being punished.
1. Shopee’s point deduction and penalty policy.
1. The product has quality problems.
2. Order fulfillment: Failure to fulfill orders in time, delays or cancellations.
3. Reports of bad behavior: malicious feedback, comments, behaviors that harm other merchants, and violations of Shopee rules received by merchants.
4. Violate Shopee’s product release rules: release products that do not meet Shopee’s product specifications.
5. Violation of Shopee financial regulations: regarding store categories, subject collection/refund/return, etc.
2. The impact of Shopee’s point deduction and penalty policy.
1. Penalty points: For each violation, the merchant will deduct corresponding points from the points, thereby reducing the merchant’s points level and affecting the reputation of the store.
2. Suspension of business: If a merchant’s penalty score drops to the lowest level, their store will be removed from the Shopee platform and they will be unable to continue e-commerce transactions.
3. Platform credit rating: A merchant’s penalty record will affect its credit rating on the Shopee platform.
4. Once a merchant is flagged for violations, buyers and existing merchants on the Shopee platform will be unwilling to follow that merchant for transactions.
3. How to avoid Shopee penalty points.
1. Understand the Shopee platform’s penalty policy and its specific rules, including order cancellation, refund processing, tracking root causes and impacts, etc.
2. In order to avoid order delays or cancellations, merchants should strictly manage their inventory and orders, and ensure timely delivery of goods when dispatching orders.
3. Merchants should accurately fill in product information and abide by the product release rules of the Shopee platform to ensure that the products comply with Shopee’s product specifications.
4. Merchants should pay attention to customer feedback and comments, resolve order disputes in a timely manner, and provide high-quality customer service.
5. Merchants should regularly participate in training and learning activities provided by the Shopee platform to maintain an understanding of Shopee’s latest policies and marketing strategies.
6. Operate legally and provide true information, such as store category, store name, subject payment or transaction, etc.
Punitive measures on the Shopee platform are very severe, and merchants must abide by the platform rules to maintain the influence of their stores on the platform. If merchants violate Shopee platform regulations, their store credibility and reputation will be damaged, and they will be subject to corresponding points deductions. In order to avoid this penalty, merchants should understand the point deduction and penalty policy of the Shopee platform and take appropriate measures, such as strengthening order management, improving customer service quality, regularly participating in learning activities provided by the Shopee platform, etc. This will help merchants maintain high trust and reputation on the Shopee platform, thereby achieving more customers and ultimately business success.