(1)Total Pending Orders (total number of unprocessed orders).
(2)Current Daily Order Volume Limitation: It should be noted that the daily order volume of new sellers will be temporarily limited to 5 orders. If the daily order volume has reached 4, you can apply with the account manager. The manager will increase the DOL (limited order quantity) based on the store score, up to a maximum of 4 times the average daily order volume. At the same time, if the store’s cancellation rate is too high, the system will automatically limit the seller’s daily order volume. The seller needs to find ways to increase the delivery speed and reduce the cancellation rate. When the cancellation rate is less than 2%, the DOL will automatically unlock and return to daily levels. .
(3)Rejected Products: Once this display appears on the homepage, the seller needs to promptly optimize the SKU according to the reasons marked on the platform.
(4)Approved Products (approved products).
(5) Pending Products: If the time to be reviewed exceeds 48 hours, the seller needs to proactively contact the merchant manager for processing.
In addition, the standards for Your Rating (store rating) are: cancellation rate less than 2%; return rate less than 2%; effective inventory greater than 1; delivery within 48 hours.
Jumia’s platform users currently do not have the permission to delete administrators (administrators can be added in the background). It is recommended that sellers separately set up Seller API Access permissions for IT personnel during the early API docking to prevent subsequent operation permissions. question.
If an employee resigns, it will also have an impact on the API link. Therefore, the APIKey should be updated before the employee leaves to prevent the platform operation from being affected after the employee leaves.
Forgot Password:
If the seller forgets the store password, he can go directly to the login homepage and click “Forgot Password” (forgot password), and he will receive a password change email from Jumia in his mailbox. Then follow the email instructions to change your password. After resetting the password, if you cannot log in to the store, you need to contact the corresponding investment manager to check whether the account is in an Inactive state.