Amazon requires customers to respond to emails within 24 hours, and requires a 90% indicator. Therefore, sellers must respond to customer emails in a timely manner.
But if your email has not been responded to for more than 24 hours, don’t worry. Here is a little trick. We can first click No reply required below the email and then submit. Then, find the order, send an email to the customer and continue the communication, so that the email reply performance will not exceed the standard. However, this is just a quick tip. Remember, don’t think of it as a long-term measure. After all, if customers are impatient, they can directly leave negative reviews or open A-Z disputes, which will not be worth the gain.