(1) Types of lost items
The types of lost items are divided into the following types.
(1) Lost items in the sorting center: After being received by the first-leg sorting center, the goods before international logistics are sent are lost.
(2) Lost items in inventory (overseas warehouse): It is not at the delivery time required by the customer that the goods are found missing during scheduled inventory at the warehouse, and the location of the goods cannot be located within two working days.
(3) Goods are lost when leaving the warehouse (overseas warehouse): The goods are found to be missing during overseas shipment, and the location of the goods cannot be confirmed within two working days.
(4) International air freight lost items: After the goods left the Kilimall international air freight warehouse, within two working days after the logistics order carrying the goods arrived at the Kilimall overseas warehouse and was put on the shelves, the consignment was not found and could not be confirmed. Cargo location.
(5) International air freight lost items (FBK stocking): After the goods leave the Kilimall international air warehouse, no consignment of goods is found within two working days after the logistics order for the goods arrives at the Kilimall overseas warehouse and is put on the shelves. And the location of the goods cannot be confirmed.
(6) “Last mile” lost parcels: Sent from Kilimall overseas sorting center, the status is “delivering” and after the delivery exceeds the service time limit, it is confirmed that the package has been lost. .
For the first four types of lost items and the “last mile” type of lost items, Kilimall will pay compensation based on the quantity of lost goods multiplied by no more than 50% of the actual normal sales price of the product, per item. The maximum compensation is not more than 100 US dollars.
For FBK’s air freight, the compensation is no more than 50% of the normal sales price, and the maximum compensation limit is 20 US dollars/kg (actual weight).
(2) Claim time limit
The seller can apply for a claim within 10 working days after the final shipment date and 45 natural days. Claims that exceed the time limit will not be accepted within 15 working days. The compensation will be paid within Kilimall