Zando is South Africa’s leading online fashion shopping platform, founded in 2012 by the German company Rocket Internet. Zando is a subsidiary of the Jumia Group and has subsidiaries in many other African countries. The Zando platform sells more than 550 brands, including footwear, clothing, homewares and beauty products, and has its own brands such as Uopia. Zando is committed to providing shoppers with the latest trends and must-haves for every season.
Advantages:
(1) Free delivery: In South Africa, free delivery is available for orders over R250 (ZAR 250).
(2) Shopping guarantee: If consumers do not like the purchased goods, they can return the goods according to the process
(3) Diversified payment: including EFT, debit card, credit card, Check, cash, eBucks cash on delivery and other payment methods are simple and safe
(4) Fast delivery: delivery takes 5~7 working days, punctual and efficient.
(5) The platform has a large number of visits: It can be seen from the proportion of platform sub-site page visits that clothing and shoes page visits account for more than 45%, and the per capita page views reach more than 7 pages/time (6) Both corporate sellers and individual sellers can reside on the Zando platform
3. Settling in Zando
(1) Information required for settling in Zando
Sellers can reside on the Zando platform. The following information needs to be provided: name, mobile phone number, email address, store name, company name (Chinese), company name (English), company detailed address (Chinese), company detailed address (English), bank account, etc.
(1) Zando entry process
1. Seller self-registration
Step one: Log in to https://www.zando.co.za/sell -online/, click “Register Now” to enter the seller registration page.
Step 2: Enter the account registration page, fill in the seller information (if it is a Chinese mobile phone number, you need to add +86 before entering the mobile phone number), fill in all the information, and click “Continue” .
Step 3: Fill in the company information. If there is no company information, click “Skip Step” to enter the next page.
Step 4: Fill in the bank collection account information.
Step 5: Check the registration information. After confirming that it is correct, click “Start Selling” and the seller can enter the sales page.
Step 6: After the seller submits the registration information, it indicates that the registration has been completed, and then you can click “click here to request a new verification email” for email verification.
Step 7: When the seller receives the email, it means that the registration has been successful. Then log in to https://new-sellercenter.zando.co.za/user/auth/login to enter the Seller Center backend.
2. Email registration
Sellers can also send an email to marketplace@zando.co.za to register. When sending the email, inform the platform of their brand and products, and then wait. Just provide feedback and next step guidance from the platform.
4. Frequently Asked Questions for Zando Sellers
Q: If the seller does not have a VAT number, can he register an account?
A: Yes. Sellers only need to provide company or individual business license information
Q: Does Zando have restrictions on product categories?
A: There are restrictions. Only products in categories such as shoes, clothing, accessories, beauty and personal care, and home furnishings can be sold on the platform.
Q: After the seller receives the order, how to solve the logistics delivery problem?
A: After the seller receives the order, he needs to ship the product to the Zando warehouse and platform as soon as possible. The products will be repackaged and shipped before being shipped to customers.
Q: How does the seller collect payment?
A: After the order is completed, the platform will deposit the transaction amount directly into the seller’s bank account via electronic transfer within 15 days.
Q: After completing the platform registration, when can sellers put products on the shelves?
A: On the Zando registration platform, when all required documents have been verified, sellers can List products. Sellers must have at least 10 product listings before they can start selling, with a minimum suggested retail price of R140 (ZAR 140). 0:Given that e-commerce in Africa is currently immature, can the Zando platform provide fraud protection?
A: Yes. The Zando platform currently takes responsibility for all payment fraud, helping sellers eliminate fraudulent orders for their products.
Q: What is the return process on the Zando platform?
A: The buyer initiates a return application. After the platform review is successful, the buyer sends the product to the Zando warehouse platform and returns the product. For sellers, the entire cycle is generally 14 days.