1. Shipping Management
Open the home page of the Seller Center and click “Combined Order Shipping” to perform shipping operations.
(1) Delivery operation instructions
1. Order review operation
Go to the “Combined order delivery” page, you can see that the orders on the left are all It is an order with the payment status “Paid”. You can filter, search, and export the order content. Multiple filtering conditions can be combined and filtered, and the exported content will be the filtered content, making it easier for sellers to review the exported orders.
Enter the “To be confirmed (pre-packaged)” page. Among the successfully placed orders on the left side of the page, select the order to be shipped, click “Move all right”, and then package.
After confirming that everything is correct, check the order and click “Package”. The system will automatically determine which orders will be merged. If the system prompts that packaging fails, a pop-up window will prompt which orders have failed and which orders have been “pending shipment”. page, you can copy the information in the pop-up window for easy verification.
2. Shipping operations
Orders on the “Pending Shipment” page must be confirmed. If you find that some orders are temporarily out of stock, you can temporarily remove the order. If necessary, you can also return the order to the left side of the “Pending Shipment” page to confirm and package again.< /p>
After confirming the shipment, select the domestic express company, enter the express order number, and then click “Ship” to print the order in the pop-up window. You can also close the order page and go to the “Delivered” page. Batch printing operation. If the domestic logistics order number is not filled in for some reasons, you can fill it in at the logistics order management office.
3. Ordering and packaging
Enter “Issued”. “Goods” page, perform single printing and batch printing operations according to the filtering conditions of the page and the printing status of the order. It should be noted that:
(1) An IAE tracking number (international waybill number) corresponds to a maximum of 15 Kikuu sub-orders. If there are more than 15 sub-orders, the shipment will fail.
(2) The reason for the failed order will be displayed in the pop-up window. If it contains a canceled order, close the pop-up window. Afterwards, the order will be marked in red on the page to allow the seller to confirm that these orders have not been handed over to the express delivery company.
(3) The order that failed to be shipped will be successfully shipped after adjustment, and the system will automatically transfer this part of the order. Move to the shipped page.
(2) Out of stock cancellation order
For orders in the unshipped and shipped status of the effective order, the Kikuu platform opens the seller’s end of the order. Out-of-stock order. Select the out-of-stock order, right-click to pop up the out-of-stock order cancellation interface, select the corresponding reason, and click “Cancel”.
It should be noted that all orders due to the seller’s reasons (i.e., out of stock) will appear. , domestic express delivery, etc.) cancellation operations will be included in the order cancellation rate. The order cancellation rate will be assessed monthly, and sellers that exceed the platform’s requirements will be permanently suspended (please check the platform’s removal rules for details). If the order is canceled due to any reason, 1 USD will be deducted to compensate the user.
Note:
If the order is not shipped, the seller will cancel it on its own, and the order will be charged at 1 USD/ Sub-order.
Penalty
(2) If the order is canceled by the seller’s backend, the penalty will be USD 3 per sub-order.
(3) Before the logistics status of the order is received, the maximum penalty amount for each sub-order is US$3. If the seller discovers that the order is out of stock on the 13th day and needs to cancel the order, each sub-order will be fined US$3.
(3) Order settlement
In “Order Management” > “All Orders”, double-click the order number to view the order details. Scroll to the bottom to view the seller’s settlement invoice number. If “NoBalance” appears, it means that settlement has not yet been made; if a sequence similar to 201803160331005770000 appears, it means that settlement has been completed.