The customer service of the Shopee platform will generally contact us within 7 working days after we submit the relevant application materials. The contact method includes email or phone call, and the phone call is usually from Shanghai or Shenzhen. Therefore, after filling in the application materials, we need to pay attention to phone calls and emails, and the corporate QQ numbers of Shopee platform staff are often left in the emails for us to contact. At the end of 2019, the investment manager of the Shopee platform began to use Enterprise WeChat to communicate with users.
When the customer service of the Shopee platform contacts us, they usually ask the following questions: Have you ever operated on the Shopee platform? What is the company’s legal person name and the name of the company? Do you want to join the Shopee platform? How many people currently work in your company? Which platforms have you operated on before and how long have you been operating? What products does your company sell? How many SKUs (Stock Keeping Units) does your store have? What is the average selling price of SKUs? How much? What is the average daily order volume of your store? What are the sources of the products?
If the customer service of the Shopee platform does not call us to ask the above questions, then we will usually receive a request from the investment manager for further Email providing relevant supporting documents. The information includes photos of the company’s business license (requirements: color, clear and complete), color photos of the front and back of the legal person’s ID card, photos or videos of the legal person holding the business license and ID card, and links to stores on the main cross-border e-commerce platform (already Store links of mature cross-border e-commerce platforms), screenshots of the order flow of cross-border e-commerce platform stores within three months, and the company’s office address (the basic information is mainly these. As the rules of the Shopee platform change, there will be subtle changes. Variety).
After contacting us for the first time, the customer service of the Shopee platform will also provide a channel to submit information online, and open an account for the corresponding site for us based on the information we submitted.
After the information is reviewed and approved (the review time is usually 2 to 3 working days), the Shopee platform will send an email with the subject “Welcome onboard!” (We should pay attention to whether the email is in the trash can middle). We need to fill in the relevant information according to the requirements of the email and conduct email verification. After the verification is successful, the account of the relevant site will be opened. In 2020, the Shopee platform has fully enabled the sub-account platform. After the store application review process is completed, it will be required to open a master account. Sellers need to add a store to the master account for subsequent operations.