The incubation period of the Shopee platform is 3 months. The order volume of the store and the performance of the store will determine which type of account manager we will connect with in the future, whether we can get one-on-one specialized guidance, and whether we can get more Activity resources. For specific standards, we can ask the connected account manager. This standard will change according to the platform’s policies.
Currently, the standards for outstanding graduated sellers are as follows:
(1) The total order volume of all stores in the assessment month reaches 31 or more.
(2) The number of orders completed by one store in the assessment month is 22 or more.
(3) In the store assessment month, the order cancellation rate of all stores due to seller reasons is <5.11%.
(4) During the incubation period, the total deduction points for uncompleted orders from all stores is <4 points.
(5) During the incubation period, the total number of points deducted for violating platform rules (excluding points deducted for uncompleted orders) <4 points. Sellers who have not placed an order within the 3-month incubation period will be After the period, the account manager will be transferred to the customer service team. Sellers with more than one order per month and good store foundation will contact the customer service team of small and medium-sized sellers after the incubation period. Outstanding graduated sellers will be connected with high-level account managers after the incubation period. Sellers with more than 30 orders per day can connect with key account managers after the incubation period.
During the incubation period, the Shopee platform does not charge commission (5%~6% of the product selling price), but only charges 2% of the total order amount paid by the buyer (including product selling price and shipping fee). Service fee.
In order to achieve better sales results, sellers need to be familiar with backend operations and know how to accumulate fans, how to set up in-store activities, how to issue orders and deliver goods, how to communicate with buyers, and how to continuously optimize selections in operations. Products and creating hits, and how to use Paid Ads (paid advertising) to promote products, this knowledge will be introduced one by one in subsequent chapters.