“Chat Chat” is a tool for communication between buyers and sellers on the Shopee platform. It can record all information between buyers and sellers, including the communication process and order status. It can display store coupon information and help sellers effectively manage buyer messages. , which helps sellers better understand buyers’ needs, provide good sales services, and improve buyer satisfaction.
The steps to log in to the seller’s web version of “Chat Chat” are as follows: log in to the seller center, click the “Chat Chat” icon to enter the WeChat page, click the “View All in Online Chat” icon to enter the web page version of “Chat.”
Part 3: Order information. In the order information page, we can view all orders and order status, understand the buyer’s evaluation of the purchased goods, and understand the reason for canceling the order. Click the “Details” button under each order to jump to the Seller Center. Sales order details page, this page will display all order information of the buyer. Click the “Send” button to send this order status to the buyer.
Part 4: Coupon information. “In progress” displays the coupons that can be used in the store now; “Scheduled” displays the coupons that cannot be used before the set activity time. Click the “Send” button to send the coupon to the buyer. The buyer will receive the coupon serial number. Enter the coupon code on the “My Account” – “My Coupons” page and save it. Enjoy discounts when paying. Clicking the “View My Coupons” link will jump to the “Coupons” page in the “Marketing Center” section of the Seller Center, where you can edit and terminate existing coupons, and add new coupons.
Part 5: Chat settings page. Click the store avatar in the upper right corner of the web version of “Chat Chat” and click the “Chat Settings” option in the drop-down box that appears to open the chat settings page. Click the “Send Feedback” option, and the Send Feedback page will appear. On this page, we can report problems and make comments to the Shopee platform.
In the “Chat Settings” page, we can set message shortcuts, automatic replies, notifications, timestamps, performance data, and FAQ assistant.
1. Message shortcut keys
The message shortcut keys are used to set “Chat” messages in advance, which can help sellers reply to “Chat” messages more efficiently. After turning on the “Automatically display message prompts” button, when we enter a message, the system will automatically search for shortcut messages related to the entered message. In the “My Messages” section, we can create quick reply messages. There are two ways to create quick reply messages. One is to directly import existing quick reply messages on Shopee App, and the other is to create a new quick reply message. You can create 20 new quick reply messages. The number of characters in each message is limited to 500 pieces.
2. Automatic reply
In automatic reply, we can set two automatic reply methods: default automatic reply and offline automatic reply. The default automatic reply means that after the buyer sends a “chat” message, the seller will automatically reply with pre-set content. Offline automatic reply means that if the buyer sends a message outside the working hours set by the seller, he will be replied with a preset automatic reply message.
3. Notifications, timestamps, performance data
Click the “Notification” option to enable new message pop-up notifications and sound reminder notifications; click the “Timestamp” option to Turn on the time to display each message. Click on the Performance Data option to view performance data for your store chat by date.
4. FAQ Assistant
After enabling this function, when the buyer opens the chat page and sends the first message, he will first see the Q&A list instead of directly communicating with the seller. chat. An automated response to a FAQ will only be triggered once per buyer per day. The Q&A list consists of greetings and frequently asked questions and answers. We can set 3 question categories, and each category can set 3 questions and answers.