Bad reviews are a pain in the hearts of all sellers, but we must realize that no matter how good the product is, there will be bad reviews. Bad reviews are inevitable. Amazon sellers must face it actively and resolve this issue within the platform rules. question. Use various methods to contact buyers who have left negative reviews. What should you do if the other party never responds? Here are 4 methods.
1. Reply to this negative review
A comment is a negative review.
Reply directly below the negative review where the Listing is located, write down your solution, and leave your contact email. Some buyers are still willing to contact you to solve the problem, because buyers will not stay in order to stay. Leave negative reviews. If you can solve the real problems of buyers, many buyers will actively contact you to solve the after-sales problems of the product. Once the problem is reasonably resolved, the other party will naturally be willing to remove the negative review.
2. Click Not Helpful below the negative review
There will be Helpful (helpful) and Not Helpful (not helpful) below the review of each listing.
When most people click Not Helpful, the negative reviews will disappear.
Of course, this operation requires different buyer accounts to complete.
3. Click Report Abuse
If the review left by the buyer complies with the relevant policies of the Amazon platform, the seller can contact Amazon customer service to delete it. For example, sellers can directly contact Amazon customer service to delete negative reviews caused by logistics, insulting or abusive words in the review, personal information of the buyer or seller in the review, etc. If a buyer really leaves a bad review about product quality issues, the possibility of it being deleted is very small. Sellers can seize the loopholes in the buyer’s review, then amplify the loopholes and raise objections. Reports of abuse are handled by Amazon US customer service, so emails must be communicated in English. We must proactively deal with negative reviews whenever we have the chance.
4. Write a handwritten letter and mail it to the buyer
If the above methods have no effect, and the negative review has a great impact on the sales of the Listing, you can write a handwritten letter. If you write a letter in English and mail it to the buyer, sincerely apologize to him and solve his problem, it is still possible for the buyer to delete the negative review. After all, there is always someone who can understand the other party’s difficulties.
The above are 4 ways to delete negative reviews. Many sellers may find this process slow and troublesome, but these methods are safe, compliant, and free.