In fact, the solutions to all kinds of infringements are the same. If you encounter one, don’t rush to reply to Amazon’s email. Instead, take the initiative to contact the rights holder and proactively admit your mistake. Some companies will withdraw the complaint.
If you send several emails and the other party ignores or does not reply to your email, remember to copy the Amazon mentioned in the email to you when sending each email. Use the corresponding email address to tell Amazon that you are actively responding to the lawsuit.
If the seller does not respond after sending four or five consecutive emails, then you can organize your language to communicate with Amazon.
The first step is to remove all infringing ASINs mentioned by Amazon, including all inventory in the warehouse, or destroy them directly. The second step is to tell Amazon that you have changed a supplier and that this supplier produces products in a completely different catalog than the current supplier. In the third step, a dedicated team has been formed to check all products for possible infringement and nip all infringements in the bud. The fourth step is to organize all relevant Amazon operators to learn all Amazon policies and regulations. In the fifth step, a special team will be formed to carefully handle all customer issues related to these infringing listings and respond quickly. The sixth step is to check all product pages for sale to avoid any possibility of infringement appearing on the page, and check all aspects from text to pictures. The seventh step is to hire a professional team to provide training on copyright knowledge to avoid any type of legal problems. The eighth step is to register your own brand. All products sold in the future will be your own brand. Step 9: If you encounter any questions about this aspect during the listing and operation in the future, you will consult Amazon before taking the next step.
The above nine steps can make Amazon believe that we are sincere and can correct it. In most cases, Amazon will give us a chance to make corrections.
The following is a template of an infringement email, which is given to everyone as a benefit of this book (this email template is really worth more than 10,000 yuan.)
Dear Amazon team,
Thank you for your patient about our issue, we sincerely apologized for any inconvenience we brought to you.
We got to recognize that we made a mistake and may infringe the intellectual property rights of others. When we received your email about this issue we have removed all possible infringing Asins and we will never relist them again. Now we have send an email to ****@XXX.com (ALAIAHAN) at (!M A M) plead them to withdraw the complaint and we have to make a commitment to them: we will never upload these items again in the future and to our behavior made the most sincere words of apology, and we also Cc the email to Amazon, but we haven' ;t received any responded up until now. We will keep our eyes on this issue and I hope that we can find an amicable solution to this issue through the consultation process.
We did not mean to sell any of those infringing products. And we removed them at first time. For all complaints, we are appealing now and will provide any document needed.
We did not learn Amazon policy carefully and most of our listings are matching other sellers , we are making our own products, and do not realize these products need approval from brand owner. We are selling our own brand products (brand name).
To avoid infringing other brands, we will take the action below to fix this issue in the future.
1. We have removed all possible listings that maybe infringing others' property. We will not sell self-made products in the future.
< p>2. We will change a supplier for **p* mA"(* H, and will focus on this area in the future.
3. We have already established a 2 member's audit team to check product quality and infringing issue. And also opens a discussion meeting on Infringement products every Wednesday.
4. We will let our operator to relearn Amazon policy carefully, check all prohibit items, and make sure we will not violate any policy in the future.
5. Pay attention to all kinds of patent website all the time for stopping any infringement.
6. We will be very very careful to any customers' complaints in the future and react to them within 12h.
7. For all the products detail page, we will check them carefully and retake all the pictures for our products and make sure they do not mislead buyers.
8. We don’t know it has been infringed because we think that it is a common
Because of our poorly understood toys alike, we will hire some related professionals and markers to train us. The training contents include brand knowledge, patent design and product appearance etc.
9. We will build up own brand and registered trademark. Our store will also mainly sell our own trademarks and logo brand products recently to protect intellectual property.
10. For the new products to be sold in the later period, if there is any uncertain information, I will consult with amazon immediately and will not blindly sell the products.
please give us a secpnd chance to serve customers in specific countries. Thank you!
This is a letter written based on the previous ideas that Amazon can allow You re-examine your behavior and consider giving you the email with sales permissions. Of course, an email may not completely unblock your account. Amazon also needs you to provide information and plans. Please provide the information it needs according to Amazon’s requirements. As for the plan, you only need to change the plan mentioned in the email. Just say it again.