With the development of foreign e-commerce platforms, more and more sellers are starting to build foreign e-commerce platforms, and the shopee platform is one of them. However, there will be various problems in logistics and delivery. If the logistics is lost during the delivery process, it will have a great impact. If the logistics is lost, you can contact the platform or customer service to understand the specific status of the logistics and the reason for the loss of the package. You can contact customer service to solve the problem of lost goods. If the problem cannot be solved after contacting If so, you can apply for an after-sales claim. How to deal with it specifically? Let’s talk about this issue in detail below.
With the development of foreign e-commerce platforms, more and more sellers are starting to build foreign e-commerce platforms, and the shopee platform is one of them. However, there are various problems in logistics and delivery. , if the logistics is lost during the delivery process, it will have a great impact. If the logistics is lost, you can contact the platform or customer service to understand the specific status of the logistics and the reason for the loss of the package. You can contact customer service to solve the problem of lost goods. If If it cannot be resolved after contacting you, you can apply for an after-sales claim. How to deal with it specifically? Let’s talk about this issue in detail below.
Time to apply for a claim: Under normal circumstances, a claim can be made after 40 working days after the goods are in the warehouse.
Conditions for application: In the case of a non-Brazil station, you can apply if there is no update 40 days since the last status after the transfer from the warehouse to the warehouse;
If it is a Brazilian site, no logistics cargo status update can be applied for more than 75 working days after shipment.
Conditions for application: The reason is that the item is missing, then the tracking number of the order, the generation time and the time when the logistics was last updated.
Processing process: You can send the application materials to customer service, and the review will be completed within 14 days and the results of the review will be notified. If the result is that a claim can be made, then under normal circumstances, compensation will be received within 60 days.
Amount of compensation: Under normal circumstances, you need to refer to the amount of the order pair to determine the specific amount of compensation. Generally, the amount of each order will not exceed 50USD, and the total compensation for each buyer per year The amount cannot exceed 10,000USD.
The above are the specific methods for claiming compensation if goods are lost on the Shopee platform. It is normal for goods to be lost on the platform. There is no need to panic. It would be great if this problem can be solved. If If it cannot be resolved, then it is important to note that the buyer needs to be re-shipped in a timely manner. This can avoid disputes and after-sales issues in the store. This can maintain the overall platform of the store, which is very important. Then the merchant can apply for an after-sales claim for lost goods. Make up for your losses