In Larada, a Review can have a great impact on the Listing (product link page). Positive reviews can increase the conversion rate of this product link, while negative reviews can greatly reduce the weight of this link. , thereby reducing the conversion rate, so customer service must always pay attention to the reviews of products in the store. For good reviews, customer service must respond positively. For bad reviews, customer service also needs to ask customers in time and handle them in a timely manner. Buyers in Lazada can Modifying comments and customer service promptly dealing with the reasons for negative reviews can reduce the impact of negative reviews.
The benefits of handling store reviews in a timely manner include: reducing negative reviews, increasing product weight, improving stickiness with customers and improving customer repurchase rates.
Handle the rest of the order for the customer
In the process of processing the order, we usually encounter the customer’s requirements for invoices and receipts, packaging, returns and exchanges, and replacement of accessories. Generally speaking, customer service does not need to go to the warehouse, but if there are a lot of orders, the customer service needs to personally assist the warehouse packers to complete the order processing.
The benefits of processing the rest of the order include: reducing negative reviews, reducing the cost of returns and exchanges, and improving the customer shopping experience.