For cross-border e-commerce sellers, timely querying and tracking logistics order numbers is an important part of providing quality services and increasing buyer satisfaction. On the eBay platform, querying the logistics order number can help sellers understand the transportation status of the package and update it to buyers in a timely manner. This article will provide sellers with a comprehensive guide on how to quickly check the logistics tracking number on the eBay platform to ensure smooth transportation and delivery.
1. Order management page.
Log in to the eBay Seller Center: Enter the eBay Seller Center and enter the seller’s backend management page by logging in to your account.
Order management: In the seller’s backend management page, find “Order Management” or a similar option, and click to enter the order management page.
2. Query the logistics order number.
Find the order you need to query: On the order management page, find the order you need to query the logistics tracking number. You can search based on order number, buyer information, or other filters.
View logistics information: After clicking on the corresponding order, you can find relevant logistics information on the order details page, including the name of the logistics company, logistics order number, and estimated delivery time.
3. Track logistics information.
Logistics company official website: Copy the logistics order number and open the official website of the corresponding logistics company.
Enter the logistics order number: Find the logistics tracking or package tracking function on the logistics company’s official website, and paste or enter the logistics order number into the corresponding query column.
Query the logistics status: Click the query button to obtain the logistics status of the package, including the current location of the package, transportation progress, estimated delivery time and other information.
4. Third-party logistics tracking website.
In addition to checking directly on the logistics company’s official website, you can also use third-party logistics tracking websites, such as 17TRACK, Trackingmore, etc. These websites integrate the tracking systems of multiple logistics companies to provide convenient query services.
5. eBay message notification.
On the eBay platform, you can also turn on the message notification function to keep abreast of buyers’ inquiries and consultations on the logistics status. Ensure timely response to buyers’ logistics-related questions and provide professional and accurate responses.
6. Communicate with buyers.
If there are abnormalities or delays in logistics, promptly communicate with the buyer and provide them with updated logistics information and estimated delivery time. Maintaining good communication can increase buyers’ trust and reduce the occurrence of disputes.
Notes:
Update in time: After querying the logistics order number, be sure to update the logistics information to the buyer in a timely manner so that the buyer can track the status of the package at any time.
Accuracy: Confirm the accuracy of the logistics order number to avoid input errors that result in inability to query logistics information.
Logistics tracking timeliness: Depending on the logistics company, the update speed and accuracy of logistics information will vary. Some logistics companies may take longer to update the latest information.
Conclusion:
Checking the logistics tracking number on the eBay platform is a key step for cross-border e-commerce sellers to provide quality services. Through the above guide, you can easily check the logistics order number and provide logistics information to buyers in a timely manner, increasing buyer satisfaction and trust, thereby improving business success rate. Remember, timely communication and providing accurate logistics information are one of the important elements of being a great eBay seller.