In cross-border e-commerce sales, timely query of logistics information is an essential task for sellers. For sellers selling on the eBay platform, it is very important to know how to check eBay logistics information. This article will introduce several simple and convenient methods to help sellers easily query eBay logistics information, provide better logistics services and enhance customer satisfaction.
1. Use the tracking number to check logistics information.
Get a tracking number: After completing an order on the eBay platform, sellers usually receive logistics information including a tracking number. Sellers can log in to the eBay seller backend or obtain tracking numbers through email notifications.
Logistics partner website: Enter the obtained tracking number into the corresponding logistics partner website, such as DHL, UPS, FedEx, etc. These logistics partners usually provide online query functions, so sellers can know the shipping status and estimated delivery time of the package in real time.
2. Use the logistics tracking tool within the eBay platform.
Order details page: Log in to the eBay seller backend, find the corresponding order, and click on the order details page. You can find the logistics tracking link or tracking number on the page. Click the link or enter the tracking number to check the logistics information.
“My eBay” page: Log in to the eBay seller backend, enter the “My eBay” page, and click the “Sell” tab. Find the order you want to query in the order list, click the order number, you can enter the order details page, find the logistics tracking link or tracking number for query.
3. Use third-party logistics tracking websites or applications.
In addition to using logistics partner websites and tracking tools within the eBay platform, sellers can also choose to use third-party logistics tracking websites or applications, such as 17TRACK, AfterShip, etc. These websites and applications usually support multiple logistics partners and provide a unified query platform to facilitate sellers to query information on multiple logistics tracking numbers on one interface.
4. Communicate with buyers.
If the above methods cannot query the logistics information or cannot meet the demand, the seller can proactively communicate with the buyer, provide the logistics tracking number and inform the buyer how to inquire. During communication, respond to buyers’ logistics inquiries in a timely manner and provide accurate information and estimated delivery time to increase buyers’ trust and satisfaction.
5. Things to note.
Update the tracking number in a timely manner: After the seller ships the goods, make sure to update the tracking number to the eBay platform in a timely manner so that the buyer can check the logistics information.
Confirm the logistics partner: Confirm the logistics partner used based on the order details or communicate with the buyer, and query on the corresponding logistics partner website to obtain accurate logistics information.
Delay in logistics information: Under special circumstances, such as holidays or force majeure factors, logistics information may be delayed. Sellers need to communicate with logistics partners or buyers in a timely manner and provide accurate information.
Conclusion:
Querying eBay logistics information is one of the indispensable tasks for cross-border e-commerce sellers. By querying tracking numbers, utilizing tools within the eBay platform, using third-party logistics tracking websites or apps, and communicating with buyers, sellers can easily obtain logistics information about their packages, provide better logistics services, and improve customer satisfaction. At the same time, sellers also need to pay attention to updating tracking numbers in a timely manner and understanding delays in logistics information, so as to provide accurate logistics information and answer buyers’ questions. Through effective logistics information inquiry, sellers can improve operational efficiency, enhance trust, and lay a solid foundation for successful cross-border e-commerce sales.