After we finish shipping the goods to the buyer, should we wait for good reviews? Many buyers will not give us a timely evaluation after receiving the goods, which requires us to proactively contact the buyers and guide them to give the store good reviews. We can send in-site letters or emails to buyers to ask whether the goods they receive meet their needs and whether they are what the buyers expect. Let’s chat with the buyer first without directly reminding the buyer to give us a good review. This will not only show that our service is good, but also make the buyer trust us more and become friends. In this way, the probability of the buyer giving us a good review will be higher, which may also happen later. Will always shop at our store.
When urging buyers to review, you need to be careful not to urge frequently in a short period of time, otherwise everyone will find it annoying and will not have a good impression of us. Those who urge buyers to the extreme may even receive negative reviews. In addition, when urging buyers, we must have a good attitude. We can be a little humorous to make the buyers feel that we are very different. We must not have a bad tone towards the buyer because we happen to be a little tempered or in a bad mood that day. We must have a positive energy. Communicate with buyers with a warm heart, a positive attitude, and a kind tone. Once we do this, it shows that we are doing things with care, and buyers can feel our sincerity through words.
After the buyer gives us a good review, we must learn to thank him. We must not only thank him but also learn to praise the buyer. Everyone is eager to be praised. For example, we can praise the buyer. He is a very popular person. Because he is always willing to help others and praise others, the buyer will be very happy and may continue to chat with us. We can also do a good job in customer maintenance, so the buyer is very likely to They will become our repeat customers and maybe even introduce customers to us.