The site message mainly includes 5 functions: messages, order messages, system messages, growth voices, and message blacklists. Let’s first understand the function of the first message.
We can receive messages sent to us by buyers through the message function. In the message function, we can see four small functions: mark as, label, batch reply, and add to blacklist. We can mark the received messages as unanswered or replied. For example, the first message is unanswered, and the arrows below are all replied. In addition, we can also label some very important messages with a certain color to avoid missing important messages. This colored label can be seen on the right side of the picture. Furthermore, if there are too many messages, we can also reply to them in batches. After selecting all the messages, click the “Batch Reply” button to reply to the buyers we selected.
Input what you want to say to the buyer in the message content to send them a message. You can also add emoticons and upload pictures. After entering the content, click “Send”. There is also a blacklist function. If harassment information is found in the message, we can add this contact to the blacklist. Next let’s learn about leaving a message when placing an order.
In the order message, we can receive the message sent by the buyer, and we can also see the order status of each transaction, whether it is waiting for you to ship, waiting for the buyer to receive the goods, waiting for the buyer to pay, or has been completed. For completed orders or orders with disputes, the information of each transaction order can be seen very clearly and intuitively, which facilitates us to process order messages efficiently. If you want to know more about the order transaction details, you can click on the picture or title of the order to view it.
In addition, the system information and the Voice of Growth in the site message are some important news officially released by “AliExpress”. We must pay attention to the latest official developments at any time, and I will not introduce them here. . The last one is the message blacklist, where we can see the buyers who have been added to the blacklist.
We cannot see the messages sent to us by buyers who have been added to the blacklist. Under normal circumstances, we will blacklist those who send us some harassing messages. If there is any mistake, ordinary buyers will be If a buyer is blacklisted, we can check the buyer and click “Remove Blacklist” to remove the buyer from the blacklist.