When a buyer makes an inquiry, as a customer service staff, you must do the following three things:
(1) Quick (timely), timely reply can leave a good impression on the customer (golden six seconds) ); We can set some quick replies in advance to group customers.
(2) Care (enthusiasm), we should pay attention when communicating: using simple and blunt words affects the customer experience, so we can add some modal words when communicating; all in order to keep customers longer , we can chat with customers first to try to make friends first: we must use a professional image to gain the trust of customers; it is recommended to match appropriate expressions, and affinity is also more important in the communication process.
(3) Professional (professional), as a customer service staff, you must be completely familiar with product knowledge and professional knowledge; be able to reply to all questions, be comprehensive, and give a positive answer: you must briefly introduce the store and your own products, Highlight the differentiated advantages of the product: Make targeted responses to the different habits and needs of customers in different regions (focusing on aesthetics or quality); continue to follow up to understand customer purchasing experience.
The United States, Brazil and Russia focus on different points. The main differences are as follows:
The United States: The first thing they care about most is the quality of the product, followed by the packaging, and finally the price. Therefore Product quality is the key to entering the US market.
Brazil: Mainly brown, purple represents sadness, and yellow represents despair. In Brazil, there has been an example of such failure: Japanese clocks exported to Brazil were not popular because they were equipped with purple ribbons on the clock boxes. Purple was considered an unlucky color. In Brazil, it is more convenient and friendly to use the local language when replying and writing. Business cards should have local common text, and product descriptions should have local text.
Russia: Russians believe that the quality and use of products are the most important. Buying and selling products that can attract and satisfy the general purchasing power of consumers is a good way to make money.