Please read the following terms of agreement (the “Agreement” or “Terms of Service”) carefully before using ContextLogic, Inc. (the website and services provided by Wish). This Agreement sets forth the legally binding terms, conditions and policies for your use of the http://www.wish.com website and all services provided by Wish on the website. By registering for or using these services, you agree to be bound by the terms of this Agreement, including the terms and policies applicable to each service you register for.
Any action you take on Wish, including but not limited to viewing and browsing, constitutes your acceptance of this Agreement (including the additional terms, conditions and policies in the Terms and/or links). This Agreement applies to all Wish merchants.
This Agreement includes the text of this Agreement and all terms, conditions and policies (including but not limited to legal notices, privacy terms, etc.) that have been or will be published on the Wish platform. All terms, conditions and policies are an integral part of this Agreement and have the same legal effect as the text of this Agreement.
Wish reserves the right to change some or all of the Terms of Service, conditions and policies at any time. When Wish launches new terms of agreement, the new terms of agreement will take effect when the merchant clicks the “Agree” button. Your login or continued use of the “Service” indicates that you have read and accepted the revised and updated agreement. If the merchant does not agree to any changes or updates to the terms, conditions and policies, the merchant must terminate this agreement as required.
When a dispute arises between you and the Wish platform, the latest agreement shall prevail. Unless otherwise expressly stated, any new content that expands the scope of the “Service” is subject to this Agreement.
1. Wish is a platform
As a platform, Wish allows merchants who comply with Wish policies to provide and sell the best-priced goods. Wish does not directly interfere with transactions between buyers and sellers. Wish cannot control the quality, safety, morality and legality of the goods sold, nor can it control the authenticity and accuracy of the product listings, the ability of sellers to sell goods and the ability of buyers to purchase goods. Wish does not ensure that every buyer or seller will actually complete a transaction. Therefore, Wish cannot transfer the legal ownership of goods from sellers to buyers.
Wish cannot guarantee the authenticity of the identity, age, or nationality of merchants or buyers. Wish enables you to communicate directly with your potential trading partners through the tools available on Wish. You agree that Wish is a platform and is not responsible for any website content, such as data, text, information, user names, graphics, images, photos, files, audio, video, items, and links uploaded by you, other merchants, or external parties on Wish. You use the Wish platform and services at your own risk.
To the maximum extent permitted by law, Wish and Wish’s affiliates will be exempt from liability for the following matters and you and your affiliates waive the corresponding claims:
① Any implied warranty of merchantability, fitness for a particular purpose of the products, or non-infringement of the merchants under this Agreement; ② Implied warranties arising from course of dealing, performance of contracts, or usage of trade; ③ Any corresponding obligations, liabilities, rights, claims, or tort remedies, whether or not caused by the negligence of Wish.
If you have a dispute with a third party regarding your products, neither you nor the third party will make any claims, demands, or damages (including actual and consequential damages) against Wish (and its agents and employees) of any kind and nature related to such dispute, whether known, determined, or disclosed.
2. Membership Eligibility
Age: Wish’s merchant services are only available to individuals who are 18 years of age or older (including 18 years of age) and can enter into contracts (legally binding) under applicable law. You represent and warrant that you are 18 years of age or older and that all registration information you submit is accurate and truthful. Wish reserves the right to deny certain individuals or entities access to the Wish website at its sole discretion and may change the eligibility criteria at any time, except where prohibited by law and where access to the website is required by law.
Individuals under the age of 18 must be accompanied and supervised by a parent or legal guardian who is 18 years of age or older at all times when using Wish. In all cases, the adult merchant will be responsible for all of his or her activities.
Commitment: You agree to comply with the laws and regulations of your country regarding online behavior and all applicable laws and regulations. You will be responsible for all taxes. In addition, you must comply with the Wish policies listed in this Agreement and the Wish policy documents listed below (if such policies apply to your activities or your use of the Site) and all other operating rules, policies and procedures that Wish may publish from time to time on this Site. Each of the above is included in this Agreement and may be updated from time to time by Wish without notice to you: Merchant Policy, Return Policy, Privacy Policy and Payment Policy.
In addition, some of the services provided on this Site are subject to additional terms and conditions that Wish may publish from time to time. Your use of these services is subject to these additional terms and conditions, which constitute an integral part of this Agreement.
If you are a legal person, you shall promise and guarantee to us that at the time of registration and throughout the term of the Agreement: ① You are legally established, validly existing and operating in accordance with the laws of your country; ② You have all necessary legal qualifications, rights, abilities and the right to enter into this Agreement and perform the corresponding obligations, have the rights, licenses and authorizations required by this Agreement, and have obtained all the licenses, approvals and permits required to operate your business in accordance with the law; ③ You and all your affiliates will comply with all applicable laws in the process of performing your obligations and exercising your rights under this Agreement.
Password: Keep your password safe. You are responsible for all responsibilities and losses caused by your failure to properly keep your password. You agree to inform Wish immediately if you find any unauthorized use of your password or any violation of security. You also agree that Wish will not be responsible for any losses caused by your failure to properly keep your password. You agree not to provide your username and password to any other third party other than Wish without the written permission of Wish.
Account Information: You must update the account information you use at any time and ensure its accuracy, including keeping the email address valid. To sell products on Wish, you must provide and maintain valid payment information. You shall bear all losses arising from your failure to comply with the above terms, and Wish shall not be liable for any losses.
Account transfer: You cannot transfer or sell your Wish merchant account and username to any other third party. If you register on behalf of a business, you need to prove that you have the authority to enter into this Agreement on behalf of the business, and the effectiveness of this Agreement belongs to the business.
Right to refuse service: Wish’s services are not available to Wish users who are temporarily or indefinitely suspended. Wish reserves the right to delete unverified and inactive accounts at its sole discretion. Wish reserves the right to refuse service to anyone at any time and for any reason.
3. Fees and Accounts
It is free to create an account and open a store on Wish, and there will be no fees for uploading product information. According to the agreement between the two parties, Wish will charge a commission of a certain percentage or a certain amount from each transaction. Wish may unilaterally decide to change some or all of its services at any time. If Wish introduces a new service, the fee quotation for the new service will take effect when the new service is introduced. Unless otherwise specified, all fees are quoted in U.S. dollars (USD).
Under special circumstances, including but not limited to voided and invalid transactions, Wish will issue a letter of credit in the currency of the Seller’s registered address or place of residence at the time of entering into this Agreement based on the Seller’s billing statement. Merchants are responsible for all fees and taxes for operations and sales on Wish.
Price: Price means the price set by the Merchant for a product itself, which includes taxes, duties and any other applicable fees. On the Wish platform, merchants are required to list the price and shipping costs of the items sold. Wish will pay merchants based on the price and shipping costs of the listed items (a certain percentage or a certain amount). In order to increase sales, Wish reserves the right to adjust the prices and shipping costs displayed by merchants (within the price change range agreed in advance by the merchant). The percentage or certain amount of payments made by Wish to merchants is not affected by the above measures. If the merchant does not pre-set a price change range; Wish will not change the price, but the merchant will be required to pay Wish’s collection fee and all return costs. Wish will not promote its products (no merchant notifications, DPA ads, and discount offers).
Merchants will be paid within 90 days of shipment for completed transactions confirmed by buyers. Orders that cannot be confirmed to have been shipped and cannot be confirmed to have been completed do not meet the payment policy, and Wish may unilaterally decide to delay remittance and withhold payments payable to merchants or other amounts due under this Agreement until the transaction is confirmed to be completed. Wish will pay merchants twice a month for confirmed valid orders. This amount is the net amount: based on the merchant’s revenue sharing or cost agreement with Wsh, the price set by the merchant (including product price and shipping costs) is deducted from Wish’s fees.
4. Product information upload and sales
Upload instructions: When uploading product information, merchants must ensure that the merchant itself and all attributes of the product comply with Wish’s published policies. You guarantee that you are selling the product legally. Merchants must accurately describe the product and all product sales terms in the store. The content uploaded by the product only includes descriptions, graphics, pictures and other content related to the sale of the product. Merchants should give proper classification and proper labeling to products and provide accurate and complete descriptions of the products sold in each product listing. If the inventory quantity of a product is greater than one, all products in the product list where the product is located must be exactly the same.
Store Policies: All merchants must formulate policies for their Wish stores. Store policies include shipping, return, payment and sales policies. Merchants must formulate their own, reasonable and bona fide store policies and strictly abide by them. All store policies must be subject to Wish’s site-wide policies. When store policies are different from Wish’s site-wide policies, Wish’s site-wide policies shall prevail. Merchants are responsible for implementing reasonable store policies. Wish reserves the right to require merchants to modify their store policies.
Guaranteed Sales: All sales generated by the store must be guaranteed by the merchant. The merchant shall bear all expenses and corresponding consequences incurred by the merchant for failing to complete orders in a timely manner. Merchants are responsible for completing orders or processing buyers’ transactions quickly, except for the following special circumstances: transactions cannot be realized due to unforeseen factors such as laws, regulations and policies, natural disasters, wars or strikes.
Avoidance of Fees: Merchants should accurately set the price of each product. Merchants may charge reasonable shipping and handling fees to cover the cost of packaging and transportation. Merchants are prohibited from charging excessive shipping fees or circumventing fees; unilaterally or in collusion with buyers to adjust product prices after the sale to circumvent Wish’s commission; it is prohibited to fill in false product addresses; it is prohibited to use other merchants’ accounts without permission.
5. Prohibited Products, Problem Products, Illegal Products and Related Activities
You are fully responsible for all data, text, information, user names, graphics, images, photos, documents, audio, video, products, links (collectively referred to as “Content”) submitted, uploaded, and displayed on Wish, as well as your actions. At any time, if Wish makes a request, the merchant shall promptly provide written evidence that it has complied with Wish’s product regulations and relevant laws and regulations. All consequences caused by the merchant’s delay in submitting relevant evidence shall be borne by the merchant.
Prohibited Activities: The content you submit, upload, display, and your actions must not contain or involve the following:
(1) Provide false, inaccurate, or misleading information.
(2) Contain pornographic, nude, or adult content.
(3) Contain or transmit any destructive code, including malicious interference with, improper interception of, or expropriation of any system, data, or personal information.
(4) Display product images that are not related to the product listing.
(5) Provide direct or indirect links and product or service descriptions that violate this Agreement (http://merchant.wish.com/release-notes), Wish merchant policies (http://merchant.wish.com/policy/home), or other policy documents published on Wish.
(6) Sell products that have been identified by the U.S. Consumer Product Safety Commission (CPSC) as harmful to consumers and have been recalled.
(7) Uploading any product information on Wish (or in a transaction initiated using Wish) that would cause Wish to violate applicable laws, regulations, rules, codes, or this Agreement.
(8) Fraud or sale of illegal goods, counterfeit goods, and stolen goods. Fraud refers to the act of a merchant intentionally telling buyers false information or intentionally concealing the truth to induce buyers to purchase; illegal goods refer to product information or goods (including packaging) containing illegal content; counterfeit goods refer to the forging or imitation of trademarks identical or similar to the registered trademark on the product body or packaging without the permission of the registered trademark owner, as well as inferior products; stolen goods refer to the acquisition of public or private property by illegal possession, secret theft, or theft.
(9) Defamation, malicious slander, illegal threats, illegal harassment, impersonation or imitation of others (including but not limited to Wish employees or other merchants), misrepresentation, or acts that cause confusion or misidentification by using similar email addresses, nicknames, wrong accounts, or other methods and devices.
(10) Infringement (including selling infringing goods), which infringes third-party copyrights, patents, trademarks, trade secrets, other proprietary rights, intellectual property rights, publicity rights or privacy rights (see: Wish’s Intellectual Property Policy). Such prohibited conduct includes, but is not limited to: ① selling or displaying goods with celebrity portraits, including portraits, photos, names, signatures and autographs; ② selling or displaying goods containing third-party brands or trademarks without authorization; ③ selling privately made pirated videos or audio recordings.
(11) modifying, adapting, hacking into Wish or modifying another web page to falsely imply that its behavior is related to Wish.
(12) soliciting business for other platforms or merchants other than Wish on the Wish platform, using the Wish platform to directly sell goods or promote online platforms, services and physical stores other than Wish.
(13) Violation of this Agreement (http://merchant.wish.com/release-notes), Wish Merchant Policies (http://merchant.wishcom/policy/home), Wish Website Statement and Community Norms, any applicable laws, regulations or codes (including but not limited to government export controls, consumer protection, unfair competition, anti-discrimination and false advertising).
In addition, merchants shall not display any products on Wish (or in transactions initiated using the Wish client) that will cause Wish to violate any applicable laws, regulations, codes or terms of this Agreement. If your above-mentioned personal behavior causes Wish to suffer corresponding penalties and losses, Wish has the right to temporarily or permanently suspend your account and freeze all payments under the account. At the same time, Wish will reserve the right to claim losses from you in the end and may be reimbursed in advance for the frozen payments under your account.
Wish may unilaterally decide to implement a policy that allows Wish to withhold payments due to merchants or other amounts due under this Agreement for a limited period of time. If Wish has reason to believe that any behavior or action of the Merchant in connection with this Agreement may lead to disputes with customers, expenses or other claims of the parties, Wish has the right to delay payment to the Merchant and withhold the amount payable to the Merchant or other amounts due under this Agreement until the Merchant’s behavior in connection with this Agreement or the date of the investigation of the behavior is completed. If Wish has reason to believe that the Merchant’s information or products (including packaging) contain restricted content or other illegal situations stipulated in this article, Wish has the right to unilaterally decide to temporarily or permanently suspend the use of your account and freeze all payments under the account. At the same time, Wish has the right to compensate buyers including Wish or other persons for your personal negligence or intentional behavior with the frozen funds in your account according to the prescribed compensation standards. You should comply with Wish’s decision. If you believe that Wish has handled the matter improperly, you may appeal in accordance with the standard process. Wish will notify you of the outcome of the appeal and has the final right of interpretation. All amounts paid by Wish as a result include but are not limited to refunds, compensation fees and other amounts paid by Wish. The merchant’s compensation is not limited to the frozen amount in its account and any other rights or remedies that Wish has according to law or other provisions of this Agreement. In addition, if the merchant conducts the above restricted activities or violates the provisions of this clause, it shall bear the liability for breach of contract and pay Wish US$500 as liquidated damages each time.
You agree that if Wish suspends or stops your account, Wish has no obligation to retain, update or send you the latest information.
The remedies that Wish can take for violations of any of the above terms are not limited to those set forth herein. If Wish unilaterally believes that you have violated the above terms, Wish may temporarily or permanently freeze your account (including but not limited to the funds in your account and the payments received).