When returning or exchanging goods during online shopping, I believe that many consumers and merchants are very concerned. Not only merchants attach great importance to it, but as consumers, it is a terrible thing to receive unsatisfactory goods on cross-border e-commerce platforms. According to the latest statistics from eBay, the return and exchange rate on the eBay platform has risen from 3% two years ago to 10%, which is still very shocking. For buyers, returning or exchanging goods on eBay may require measures only if there are force majeure reasons, while for sellers, if the return and exchange rate is high, it will have a great impact on their operations.
In fact, returning or exchanging goods is still very important for buyers. Since the law gives consumers the right to return or exchange goods, when buyers are not satisfied with the goods they receive, they should return or exchange them. So what should buyers on eBay pay attention to when returning or exchanging goods?
1. Pay attention to the integrity of the goods when returning or exchanging goods. When the buyer receives the goods, if he is not satisfied with the goods, he can directly apply for a return or exchange. The premise is that the goods returned by the buyer must not be damaged. If the buyer receives a damaged product and wants to return or exchange it, he must keep the photo evidence, logistics order number information, etc. when applying for a return or exchange. Generally, it can be submitted to the customer service for review.
2. Pay attention to choosing a safe and secure logistics company. When we are sure to return or exchange goods, please be sure to find a logistics company with good reviews to transport the goods. If the returned or exchanged goods arrive at the seller’s side and are severely damaged, it will be very troublesome. Not only does it require customer service intervention, but it also requires coordination and communication with the logistics company.
3. Pay attention to the return or exchange deadline. Each cross-border e-commerce platform has strict regulations on the return or exchange deadline. When buyers return or exchange goods on eBay, they must understand the deadline in advance and do not miss this deadline. Buyers can communicate with sellers in advance. If the seller agrees, buyers only need to go to the eBay backend to operate within the deadline.
Finally, since the law gives consumers the right to return and exchange goods, buyers should return and exchange goods legally. However, this does not mean that buyers can maliciously and uncontrollably return and exchange goods. We must resolutely resist such behavior.