Overview of Wish Policies
Wish is the fastest platform for selling products. The platform has also formulated corresponding rules to maintain a normal market order. Merchants registered on the Wish platform must abide by the platform rules. If merchants can abide by these rules, they will not be affected by fines or violation policies implemented by the platform.
1. Merchants should always provide Wish with true and accurate information
The information entered by merchants into the Wish platform should be true and accurate. The listed products should be true and accurate, including but not limited to pictures, inventory and prices. Product pictures should accurately describe the products being sold, and product descriptions should not include content that is inconsistent with the product pictures.
2. Merchants should ensure that orders are delivered to customers as soon as possible
Platform users always expect to receive the products or services they ordered as soon as possible, and merchants should ensure that orders are delivered to customers as soon as possible.
In order to deliver orders on time, merchants can meet the following requirements in the following ways.
1) Prompt order fulfillment
Merchants must click the “Ship” menu within 5 days and ensure that the order has valid logistics tracking information.
2) Use reliable and effective delivery methods
Merchants are advised to use logistics carriers approved by Wish (https://merchant.wish.com/documentation/shippingproviders), otherwise the logistics information will not be captured. When checking the performance of logistics service providers, if merchants use carriers with red marks (shown as dark gray in the figure), they will bear 100% of the refund responsibility.