Regarding the return process of Amazon Global Purchase, the policies of each region and country are different. The following is an example of the return process of the United States and Japan.
(1) Select the Amazon Global Purchase order that needs to be returned in “My Orders” and click the “Need Return” button.
(2) Select the quantity of the return items and the reason for the return.
(3) Confirm the return method and the pickup address. The system will prompt you to pay the return shipping fee based on the selected return reason and calculate the estimated refund amount.
Check the pickup address and click the Submit button after confirming that it is correct to enter the return application process.
(4) Print the return label. Please click the “Print Return Label” button and put the printed return label in your return package, and wait for the delivery staff to deliver it together when picking up the goods.
(5) Submit customs clearance information. All overseas returns and exchanges need to be returned to Amazon’s overseas warehouse. According to the requirements of the Chinese Customs, you need to provide valid ID information for customs clearance. ECMS, the carrier authorized by Amazon, will notify you to upload customs clearance information on ECMS official website via email or SMS within 24 hours after successfully submitting the return application.
(6) Arrange a pickup time. After receiving accurate and valid customs clearance information, ECMS will entrust the courier to contact the seller through the mobile phone number provided by the seller and arrange a pickup time. At that time, please keep the phone open.
(7) Prepare the return package. Before the courier picks up the goods, put the return label containing the scan code, product description and quantity of the goods together with the return goods into the packaging box or bag. Please note that the courier does not provide any product packaging service.
(8) Deduction of return shipping fee. When the courier picks up the goods, you do not need to pay any return shipping fee. Please note that if you return the goods for reasons other than product quality, you will need to bear the international return fee, which will be directly deducted from your product refund.
(9) Wait for the refund. Amazon Global Purchase products can be returned within 30 days after delivery, provided that the product is intact, unused or damaged, and has all accessories. The average time for returned products to be returned from China to Amazon’s overseas warehouse is 15 working days. The refund will be returned to the original payment account. The average refund processing time is 3 to 10 working days.