In recent years, there have been many e-commerce fraud incidents in cross-border product transactions. The following summarizes two common e-commerce fraud cases. We hope that e-commerce sellers will pay attention to these cases and reduce transaction losses.
1. Refund fraud after the buyer receives the goods
The buyer places an order on the e-commerce platform and receives the ordered products, but applies for a refund from the e-commerce platform, causing huge losses to the e-commerce seller. In many cases, the fraudulent buyer who receives the goods will complain to the e-commerce platform that the goods package was left at the door but was taken away, and ask the seller for compensation for this reason. This type of fraudulent buyer will apply to the platform for a refund for not receiving the goods after receiving the goods package.
2. Identity fraud
Identity theft is a very common fraud method now, and the main forms are account theft and phishing. Credit cards and other platform payment methods have become important targets for fraudsters. In the past identity theft, fraudsters would use their stolen payment methods to trade with store sellers. Now various e-commerce platforms have also actively responded to this fraudulent behavior, and the platform system is also constantly updating anti-identity theft methods.
A new fraud method recently used by identity fraudsters is domain grafting, grafting the store URL of the e-commerce seller to the fraudster’s wrong URL, that is, grafting the product page browsed by the buyer to the fraudster’s wrong URL page. Since the buyer’s various payment information is stored in the data of the e-commerce platform, the fraudsters can obtain money in this way. In addition, the fraudsters will also send false background information to the e-commerce sellers to commit fraud in this way.