In today’s e-commerce market, Shopee is a highly regarded online shopping platform. As a Shopee seller, knowing how to find courier information is essential to providing good customer service. This article will introduce you to some simple guides and practical tips to help you easily find courier information on Shopee.
Part I: Understanding Shopee’s courier tracking function.
Shopee provides a convenient and fast courier tracking function, allowing sellers to know the logistics status of their orders at any time. Here are the steps to find courier.
1. Log in to Shopee Seller Center: On the Shopee homepage, click the “Login” button in the upper right corner, enter your account and password, and after successfully logging in, you will enter the Seller Center.
2. Enter “My Orders”: On the Seller Center page, click the “Order Management” option in the top navigation bar, and then select “My Orders”. This will display a list of all your orders.
3. Select the order to query: In the order list, find the specific order you want to find courier information for, and click the details button of that order.
4. Find courier information: On the order details page, you will see a tab called “Logistics Information”. Click on this tab to view the courier information of the order, including the courier company and the courier tracking number.
Part 2: Use the courier tracking number to check the courier information.
If you have obtained the courier tracking number but are not sure about the courier company or cannot find the relevant information on Shopee, you can try to check the courier information using the following methods:
1. Courier 100: Open your browser, search for the “Courier 100” website, and enter the website. Enter the courier tracking number in the search box, select the corresponding courier company, and then click the “Query” button. The website will provide real-time courier tracking information.
2. Courier company official website: Directly visit the official website of the courier company you use. On its homepage or tracking page, find the courier query box, enter the courier tracking number, and click the “Query” button to obtain relevant courier information.
3. Courier App: Download and install some popular courier apps, such as SF Express, YTO Express, STO Express, etc. After opening the App, enter the courier number to query, and they will provide a fast and convenient courier tracking function.
Part 3: Share courier information with buyers.
Once you have the courier information, here are some common ways to share the courier information with buyers.
1. Shopee platform message: In the Shopee Seller Center, you can communicate directly with buyers by clicking the “Send Message” button in the upper right corner of the order details page. You can provide buyers with the courier company name and courier number, and tell them how to find the courier information on Shopee.
2. Order Notes: In the order details page, you can find a tab called “Notes”. Here, you can enter the courier information, including the courier company and courier number. Buyers can see these notes on the order page and make independent inquiries based on the information provided.
3. Private Message or Email: If you have additional communication channels with buyers, such as private messages or emails, you can send courier information directly to buyers. Make sure to provide accurate courier companies and courier numbers, and remind buyers to track on the courier company’s official website or other courier tracking platforms.
Important Tips: When sharing delivery information with buyers, always ensure that you provide accurate and clear information to avoid any unnecessary misunderstandings or confusion. Update delivery information in a timely manner and maintain good communication with buyers to provide an excellent customer service experience.
Conclusion: As a Shopee seller, knowing how to find and share delivery information is key to providing quality customer service. With the built-in delivery tracking function of the Shopee platform, you can easily find the delivery information of your order. In addition, you can also use online tools such as the courier company’s official website, Express 100, etc. to track and check the delivery status. By clearly sharing delivery information with buyers, you are able to improve customer satisfaction and strengthen trust and cooperation with them. Remember, providing delivery information in a timely and accurate manner is one of your important responsibilities as a Shopee seller.