There are various regulations on the AliExpress platform, and merchants must abide by the rules. For example, merchants need to ship within the specified time. If the merchant fails to ship in time, there will be penalties for the store. So is there any remedy? Is there a remedy for AliExpress forgetting to ship?
First, the seller should negotiate with the buyer to see if the buyer agrees to reissue. After consensus, the seller can resend it to the buyer through the offline logistics channel, because all transaction orders have closed the entrance to the online logistics order, so it can no longer be delivered online. Since reissue can only be done through offline logistics, the logistics order information cannot be filled in on the courier, and the risk is relatively large, so the strike should remember to keep all chat records and re-delivery logistics order numbers, so as not to be unable to protect their rights and interests due to complaints from the buyer.
What should I pay attention to when shipping on AliExpress?
1. Set the delivery period
The delivery period of AliExpress sellers is generally set at 2-3 days, and the longest can be set to 7 working days. For some special categories, the delivery period is set to 7 days (extended in case of holidays). Sellers should also set it according to their actual situation to ensure that it will not affect the purchase rate of the store and the shopping experience of buyers. If the delivery cannot be made within the delivery period, you can communicate with the buyer to see if it can help the merchant extend the delivery period. Otherwise, if the delivery period is exceeded, the order will be closed and included in the transaction rate, which will have a great impact on the store.
2. Fill in the logistics order number in time
The seller should fill in the valid logistics freight tracking number in time within the delivery time, otherwise the platform will also be regarded as delivery overtime, so the closing order will also be included in the transaction. Of course, merchants should not upload false logistics order numbers for fear of the impact of delayed delivery, which will also be regarded as false delivery by the platform. Once discovered, the platform will deduct points. Remember to fill in the logistics order number according to the platform requirements.
When the merchant on AliExpress ships the goods, it must be shipped in time and shipped in accordance with the relevant procedures, which will bring good effects to the store. It is not easy for the store to issue orders. If you forget to ship, it will have a serious impact.