Complaints made by placing a test order are invalid. After being rejected by the Amazon platform, you can still complain to the Amazon platform as a right holder. The reference email for the complaint is as follows:
“I am the holder of the XXX trademark. I found that there are sellers on the Amazon platform selling products under my brand. After verification by us, among the sellers currently on sale, except for Seller A, which is a legal seller authorized by us, all other sellers selling products under our brand are illegal sales. It is recommended that the Amazon platform can remove the products of unauthorized sellers to protect our rights…”
The so-called authorized “seller A” in the email is naturally the seller himself.
As a platform, Amazon is still very powerful in protecting intellectual property rights. Sellers who have registered trademarks can generally get support and protection from the platform as long as they complain with reason and evidence.