1. Frequent checking of accounts for multiple orders Step 1: Basic self-check.
Step 2: Download the payment details and confirm the payment status. Step 3: Apply to the manager for bill inquiry.
2. Basic self-check, things that sellers need to confirm before checking and reconciling accounts
① The order was completed within the last payment cycle.
② LianLian has been correctly bound before the payment system operation deadline (the 15th and 31st of each month)
③ If it is a preferred seller or mall seller, there will be a 7-day and 15-day appreciation period, and the order will be delayed. ④ For cash on delivery orders, if the buyer does not pick up the goods, the seller needs to bear the shipping fee for the order.
3. Download the payment details in the seller’s backend and confirm the payment status
① In the seller’s backend “My Income”, download the payment details Excel, export the order details included in this payment, and check the payment status.
② Check the LianLian allocation status and confirm whether it is consistent with the bill.
③Confirm whether there are offline returns and refunds, payment without pickup, etc. (Note that in the payment details Excel downloaded from the seller’s backend, the payment amount does not show this part that needs to be manually adjusted. If you need to view the details, please see the third step and apply to the manager for bill inquiry).
4. Excel details download method
Seller backend > My income > Completed payment, then click the “Remit” button and download the corresponding bill. Please be sure to select the corresponding time when downloading (must include the payment date).
For example, if the order A is completed on March 18, the payment will be made around April 15. If you need to query the payment details of order A, when downloading, the time selected must include April 15. The downloaded Excel contains all the orders for this payment. Search for the order number of order A to view it.
【Note】
①Seller backend “My income” > “Completed payment”: This amount ≠ the actual payment amount this time. Please refer to the details of the disbursement bill (ask for it from the corresponding enterprise manager)
②Because the system will put part of the orders that have been disbursed in the previous batch together with the orders for this disbursement, and the amount of the adjustment caused by factors such as partial refund deduction amount and refusal to accept freight on delivery is not displayed in the seller’s reconciliation system, this amount is high or inaccurate. Please do not regard it as the actual amount of this collection.
③Usually, if the card has been successfully bound, orders completed from the 1st to the 14th of the month will be disbursed in the second round of the month (usually before the 31st). Orders completed from the 15th to the 31st of the month will be disbursed in the first round of the next month (usually before the 15th). Singapore Station settles in Singapore dollars, and other stations settle in US dollars (buyers use local currency when paying). The payment time of each station is not completely consistent, and sometimes fluctuates by 1 to 3 working days.
5. Further consultation
If you find that there is a problem with a certain order through the previous self-examination or need to check the details of manual adjustment, then apply to the enterprise manager for bill inquiry.
【Note】
Please note that the bill update from the general enterprise manager will be delayed by 3-5 days and cannot be provided on the day of the disbursement. If you need to consult, please inform the operations manager or the duty manager in the enterprise WeChat group: you need to reconcile the account, and send the following information in private chat.
① Site + store username.
② Which time period has the problem with the disbursement.
③ Your payment method LianLian (if you have not received the payment, you need to provide a screenshot of the successful card binding).
④ If you have any objections to the amount of the disbursement, please provide a screenshot of the LianLian payment, and the screenshot must clearly show the date and amount of the disbursement.
The enterprise manager will try to reply or send the bill within 1~2 working days.