For cross-border e-commerce sellers, it is crucial to understand the query process of China Post’s international parcels after export. Through effective logistics tracking and query, sellers can grasp the transportation status of the parcel in real time and provide better customer service. This article will introduce the query process of China Post’s international parcels after export in detail to help sellers improve logistics operation efficiency.
1. Query methods of China Post’s international parcels after export.
Tracking number: After the parcel is sent out, the seller will get a unique tracking number. This number is the key for sellers and buyers to query the parcel. Sellers can provide the tracking number to buyers to facilitate their own query of the parcel’s transportation status.
China Post Official Website: China Post’s official website provides a convenient parcel query function. Sellers can log in to China Post’s official website, enter the parcel query page, enter the tracking number, and get the latest transportation status and track information of the parcel.
Mobile application: China Post also provides a mobile application to facilitate sellers to query parcel information anytime and anywhere. Sellers can download and install China Post’s mobile application and enter the tracking number in it for query.
Customer Service Hotline: If sellers encounter problems when tracking packages using the website or mobile app, they can call China Post’s customer service hotline for help. Customer service staff will assist in tracking the shipment of the package based on the tracking number provided.
II. China Post’s tracking process after international package export.
The package leaves the country of shipment: After the seller sends the package, the package will leave the country of shipment and enter the international transportation stage. At this time, the seller can start using the tracking number for tracking.
Arrival in the country of destination: After the package arrives in the country of destination, China Post will hand it over to the postal service or partner in the country of destination. Sellers can use the tracking method to understand the arrival of the package.
Customs clearance and security inspection: Customs clearance and security inspection in the country of destination are important links in the international package transportation process. Sellers can use the tracking number to check whether the package has successfully passed customs clearance and security inspection.
Delivery and signing: After the package passes customs clearance and security inspection, it will be delivered by the postal service or partner in the country of destination. Sellers can check the delivery status of the package and remind buyers to pay attention to the delivery time of the package.
Third, improve the query experience of China Post’s international parcels after export.
Update tracking information in time: Sellers should update tracking information in time during the package transportation process to ensure that buyers can accurately understand the latest status of the package. This can be achieved by maintaining good communication and cooperation with China Post.
Provide customer query guidance: Sellers can provide buyers with concise query guidance, explaining how to use the tracking number to query the package on China Post’s official website or mobile application. This can help buyers track the transportation of the package more easily.
Tracking abnormalities: During the package transportation process, some abnormalities may occur, such as delays, losses or returns. Sellers should pay close attention to the transportation status of the package, track it in time and contact China Post to solve the problem and provide a satisfactory solution.
Provide high-quality customer service: Package query is one of the important links in the communication between buyers and sellers. Sellers should actively respond to buyers’ inquiries and provide timely and accurate information. This helps to build good customer relationships and improve customer satisfaction.
Conclusion: The query process of China Post’s international parcels after export is crucial for cross-border e-commerce sellers. By understanding the query method and query process, sellers can better understand the shipping status of the package and provide buyers with a better logistics tracking experience. Maintaining a good cooperative relationship with China Post and providing high-quality customer service will help sellers improve business operation efficiency and increase buyer satisfaction.