Today we will take a look at some good ways to resolve disputes in the luggage industry.
The current proportion of disputes in the luggage industry is as follows:
1. Product damage and scratches.
Case 1:
Buyer’s complaint point: metal parts are damaged.
Dispute handling principles: severity of the problem; possibility of repair; impact on the buyer’s use and shopping experience.
In this case, the damage to the metal parts seriously affects the use. However, considering the possibility of partial repair, this damage usually gives the buyer a small refund.
Case 2:
Buyer’s complaint point: leather damage.
Dispute handling principles: severity of the problem; possibility of repair; impact on the buyer’s use and shopping experience.
In this case, the material is severely damaged, the possibility of repair is small, and the impact on the buyer’s use gives the buyer about half of the refund.
Opinions on reducing product damage and scratch cases;
Standardized delivery packaging.
Inside the packaging – bubble bag, filling bag; hardware – bubble film; outside the packaging – non-woven bag.
Emphasis on quality inspection process and inspection items before shipment.
Whether the zipper is complete and can be pulled and closed normally; check whether the hardware has scratches or friction; check whether the packaging has stains or scratches; whether the packaging has obvious threads, etc.
2. The color is inconsistent with the description.
Case analysis:
Buyer’s complaint point: lining color is inconsistent.
Dispute handling principles: degree of inconsistency; impact on the buyer’s use and shopping experience.
In this case, the color is not subject to the appearance. Although it has little impact on the buyer’s use, it has a great impact on the buyer’s shopping experience.
Other situations and opinions on color discrepancies with description.
Color difference of goods in the photo
Pay attention to the actual shooting to avoid color difference of the product picture caused by lighting.
When the seller fills in the SKU, the text color does not match the picture color.
When uploading the color picture, please pay attention to the corresponding English word description to avoid shipping errors.
3. The style is inconsistent with the description.
In this case, the seller needs to pay attention to the detailed description of the detail page, pay attention to the photographic drawings and text descriptions of the box at various angles and key details.
4. The size is inconsistent with the description.
Buyer’s complaint point: the product size is small.
Dispute handling principles: the severity of the problem; the possibility of repair; the impact on the buyer’s use and shopping experience.
The size does not match the description
The main problem is that there is no size mark on the detail page; the marked size of the received product and the detail page is very different. Add a size table to the header of the detail page to mark the shape and size. If a complaint of inconsistent size is received, the first step is to find the size mark on the product detail page. If there is no mark, the buyer wins the dispute. If there is a mark, it should be judged based on the difference between the actual size and the marked size, and the compensation ratio should be determined based on the range of the difference.