When registering an Amazon store, merchants often encounter the problem of “We cannot verify the documents you submitted”. Why does this problem happen? How to solve this problem if it happens?
In March 2020, three similar situations happened around the editor. Two of them were registration information provided by the customers themselves, and one was provided by the agent operation team. After confirming that the information is true, contact the Amazon official investment manager, and submit the information again, and it will pass smoothly the next day.
But there are also cases where it does not pass. For example, we met a friend in Shenzhen in May. When he registered his fifth Amazon store, he encountered the situation of “We cannot verify the documents you submitted”. He submitted it again through the Amazon investment manager, but there was still no result.
Why can’t the real information be verified? Later, we searched and understood the reason layer by layer. It was because when registering, because the merchant’s network was too stuck, when submitting the information, the merchant’s operator submitted a photo of the original business license, but did not submit a photo of the copy of the business license, which ultimately led to the inability to verify the document.
To avoid this problem when registering an Amazon store, you must first confirm that the information must be true and clean, especially for sellers who purchase information, and the channels they find must be reliable. Secondly, when submitting, you must pay attention to whether the information is correct. This includes that the original and the copy of the business license cannot be confused, there should be no reflection when taking pictures, whether the four corners of the business license and the ID card are exposed, whether the handwriting is clear after enlarging the picture, etc.
When encountering such a problem, the solution is as follows:
First, find the investment manager to resubmit the information. Of course, this method is only limited to sellers who register Amazon stores through the investment manager’s link, and it does not work if you register by yourself.
The second is to resubmit the link under the information. In other words, after receiving an email that the document cannot be verified, submit the business license information, mobile phone and email address to the investment manager to download the link again, and go through the process again. We have tried this method and it was successful.
The above is an analysis of the method for unverifiable documents for everyone, I hope it will be helpful to everyone.