Opening a store is not an easy thing. Sellers not only have to be judged by the platform, but also have to care about the evaluation of users. I believe that all sellers who have opened stores know that there will be service evaluations on the store every day. So what is the daily service score evaluation system on AliExpress? And if you want to know the service score, where can you check it?
Sellers all want higher service scores, because this is very beneficial to the development of the store. As for the method of checking the service score of the store, it is actually very simple. Sellers only need to click on the store business card to view it. Another too simple method is to directly enter the name of the store in the search bar, and you can clearly see the score of the store. Taobao babies often know that as long as you search for the store, you can see the store’s ratings on logistics, service, etc.
Of course, these ratings are not static. They will be updated within a period of time. On AliExpress, the update time is on the third day of each month. It will conduct a comprehensive analysis of the seller’s service score in the previous month and classify it by level. The seller’s total service score is unchanged, with a full score of 100 points, and this 100 points is divided into six parts. For example, if a buyer takes a photo of a product, but the seller refuses to sell it or has not shipped it, this part accounts for 10%; there is also a dispute rate caused by the buyer not receiving the product for various reasons, which accounts for 15%. In addition, the dispute rate caused by product quality issues accounts for 15%. In addition, there are product description scores, service scores, and logistics scores. The total of these six assessments is 100 points.
Regarding the daily service score of the AliExpress platform, it will be divided into levels based on the average daily service score within the corresponding period. There are four levels in total, which are the levels evaluated by teachers when we were in school, excellent and good, and whether or not we passed. The AliExpress platform will update the service score of the seller’s store according to a period of time, and will also update the service score every day. If the service score of the day is relatively high, then the store’s related search ranking will also be higher. In this way, the ranking will be improved, and the exposure rate will naturally be better. From this perspective, how important the daily service score is.
AliExpress will also change its scoring mechanism according to actual conditions. For example, it will formulate the evaluation cycle according to the number of orders generated by the seller. If the number of orders for each seller is different, the scoring mechanism will also be different. There is also a situation where the store cannot participate in the scoring, that is, the number of orders generated by the store within three months is far less than 60. This requires the store to quickly increase its order volume, otherwise it will not even be eligible to participate in the evaluation. After all, if the store’s assessment achieves good results, there will be rewards, and this reward is naturally given by the AliExpress platform.
AliExpress sellers must improve their daily service points as a basis and serve buyers conscientiously, because only in this way can the store’s sales increase and earn more!