On the premise that the independent station sellers do a good job of attracting traffic, the website will receive a large number of inquiry information every day. But not all inquiries are true. Some inquiries are of poor quality and may take a lot of time to follow up orders, and ultimately fail to reach a deal. So this requires sellers to have the ability to judge whether the inquiry is true or false. After all, no one wants to spend time and energy on useless work. In the end, they may miss real potential customers. So how to judge whether the inquiry is true or false? The following points are for reference!
1. Inquiry title
Customers who really want to cooperate will work hard on the inquiry title, at least it is more attractive. If the title has little to do with the product of the independent station, it may not really want to inquire.
If it is a very general title, this inquiry email is likely to be sent in bulk. Although it is not spam, the importance of this type of customer is not as good as the email that directly mentions the seller’s product name in the title.
It is recommended that sellers give priority to important emails, strive to capture important customers in a short time, and avoid customer loss.
2. Inquiry content
The content of the inquiry email is the key judgment part, and you can pay attention to the details of the product. If the other party also mentions specific purchase quantity, price, delivery time and other information, then the quality of this inquiry email is relatively high and it is worth the seller to follow up.
Note that if the other party has an attachment when sending the email for the first time, the seller should consider it carefully, because there are still relatively few customers who ask for quotations when sending the inquiry for the first time.
3. End of the inquiry
If it is a real inquiry, the other party will usually attach detailed company information at the end. If there is no detailed information or the information is incomplete, it may also be spam, which can be placed for post-processing.
4. Check the IP address
The IP address of the email can also help sellers judge the authenticity. Assuming that the seller is an independent website in all English, and the limited areas are European and American countries, but has received inquiries from Southeast Asian customers, then there is no credibility.
5. Email sending time
It should be stated in advance that checking the email sending time is only an auxiliary reference condition. Most overseas customers pay more attention to personal rest time, especially in Europe and the United States. It is not easy to get in touch with the other party during rest time, so the other party will naturally not ask the seller during rest time. Due to the time difference, the time mentioned here is subject to the customer. If Chinese sellers judge based on domestic time, they will make mistakes and may lose some customers.
The above are five points to judge the authenticity of inquiries. Of course, these are for reference when the number of inquiries is large. If the seller’s own number of inquiries is not large, he should try to seize every possible transaction order opportunity.