As a well-known e-commerce platform, Wish provides a convenient transaction channel for sellers and buyers. After purchasing goods, buyers sometimes need to communicate with sellers to understand the delivery status of the order or make special requests. To achieve this goal, the Wish platform provides the function of shipping message. This article will explore the use and precautions of Wish shipping message.
1. What is Wish shipping message?
Shipping message is a way for buyers to communicate with sellers on the Wish platform. Buyers can ask sellers questions, inquire about delivery time, confirm logistics methods, etc. by filling in messages on the order page or the interface of contacting sellers. After receiving the message, the seller can reply in time to meet the needs of buyers and provide a better shopping experience.
2. How to use Wish shipping message?
Find the order page: Buyers can enter the “Wish Order” page through their personal account and find the corresponding order.
Click the message option: On the order page, buyers can find the option to communicate with the seller, usually a message button or similar options.
Write the message content: Buyers should express their questions or requests clearly and concisely to ensure that the seller can understand and respond in time.
Submit the message: After writing the message, the buyer can click the Submit or Send button to send the message to the seller.
III. Notes on Shipping Messages
Be concise and clear: Try to use concise and clear language in the message, clearly express the question or request, and avoid using complex vocabulary or long speeches.
Respect and courtesy: Be polite and respectful in the message, and avoid using insulting or offensive language.
Reply in time: Sellers should reply as soon as possible after receiving the message to provide good customer service.
Communication method: Buyers and sellers can communicate through the message system in the Wish platform, and avoid directly disclosing contact information in the message.
Conclusion: Wish shipping messages are an important way for buyers and sellers to communicate. Through messages, buyers can promptly understand the delivery status of the order and make special requests. Buyers should pay attention to being concise, respectful and polite when using shipping messages, and expect sellers to reply in time and provide a good shopping experience. Sellers should pay attention to replying to messages in a timely manner and abide by the platform’s communication standards and regulations on protecting buyer information.