As a seller selling on the Ozon platform, when you encounter a problem, contacting the platform’s support center is key to ensuring that the problem is resolved quickly. This article will detail how to contact the Ozon platform’s support center and provide a guide to selecting the appropriate subtopic under different topics for more accurate help.
Step 1: Enter the support center.
Find the support team: If you don’t find the answer to your question in the knowledge center, you can contact Ozon’s support center through different channels. One of the first options is to click the “Can’t find an answer” button on the page.
Use the personal center: In the personal center, you can click the “Help” button or find the “?” icon, which will lead to the service center.
Step 2: Select the appropriate topic and subtopic.
Once you enter the service center, you will need to select the topic and subtopic to which the problem belongs so that the problem can be accurately handled. Here are some common topics and corresponding subtopics to help you choose the right option:
Personal Center Settings: If you have questions about personal account settings, registration, activation, employee accounts, etc., select the “Personal Center Settings” topic.
Content/Product Card Creation: If you need to know about product review, brand management, price setting, product type, etc., please select the “Content/Product Card Creation” topic.
Finance: If you need to know about account information, payment, contract termination, and financial reporting, please select the “Finance” topic.
Quality Check: If you need to provide trademark authorization documents or product warranty, please select the “Quality Check” topic.
Marketing: If you need to know about buyer promotions, brand recommendations, review points, discount price application, etc., please select the “Marketing” topic.
realFBS. Third-party delivery from my warehouse: If the question involves order cancellation, buyer complaint management, order and return tracking, etc., please select the “realFBS. Third-party delivery from my warehouse” topic.
Step 3: Provide detailed information.
Once you have selected the topic and subtopic, you may see prompts for automatic questions. If these prompts do not solve the problem, you can continue to provide more detailed information and descriptions so that the service center team can better understand the problem.
By selecting the right topic and providing clear and detailed information, you can help the support center team solve the problem faster, thus ensuring smooth business operations on the Ozon platform.
Summary: Efficient communication with the Ozon platform support center is crucial to solving problems. By selecting the right topic and providing detailed information, you can get more accurate help and ensure that the problem can be solved quickly, thus maintaining normal business operations on the Ozon platform.