[Background of the problem]
Gao Lin applied for the WishExpress project. Because his target customers are concentrated in North America, he applied for an overseas warehouse in the United States. He has a return address in the United States. If the customer returns the product, the product can be returned to the designated return address in the United States. The premise of this operation is that he joins the US return program. So what is the US return program?
[Required information]
A Wish store that is operating normally.
[Operation skills]
Which products are eligible for the US return program? Products with logistics information in Wish will be eligible for the US return program. In addition, merchants must have a warehouse in the country of destination for receiving returns. When a user requests a return, the product can only be returned to the warehouse if the shipping warehouse and the return warehouse are in the same country. Currently, only products shipped to the United States are eligible for return.
What information do you need to provide to submit a product to this project? One is the return address in the United States, and the other is the logistics information of each product (weight, height, width, length).
How to enable the return function for a product? Log in to your merchant account, click “Products – View All Products” in the top navigation bar, then go to the product page, find the product you want to enable the return function, click “Measures”, click “Return Settings” in the drop-down menu, read the terms of service and click “Agree” at the bottom. If the product does not have logistics information, add relevant information, such as the length, width, height and weight of the product. After clicking “Submit”, it will take a few minutes to update the logistics information of the product. When the logistics information of the product is saved, you can add a return address. Select the return country you want to enable. If you have set a return address before, you can choose from it, or add a new return address through the “Add New Warehouse” button, and then click “Update Settings”. After successfully adding a return warehouse for the product, the page will automatically jump, where you can check the details.
How to view ongoing returns? In the relevant interface, click “Order – Return”, and you can filter the refunded returns and ongoing returns on the return page.