On the Ozon platform, Ozon ID is a convenient way to log in, binding your mobile phone number to your account, making login faster and more secure. However, there are occasional situations where you need to unbind your Ozon ID. This article will detail the steps to unbind your Ozon ID from your personal account and explore some common problems you may encounter.
1. Unbind your Ozon ID from your personal account.
First of all, it should be clear that all accounts are bound to an Ozon ID, and it is currently not possible to unbind it directly. If you accidentally bind the wrong Ozon ID to your account and do not have administrator privileges, you can take the following steps:
Ask your manager or administrator to send an invitation to another email address and delete the previously incorrectly bound Ozon ID.
If you are an individual who mistakenly binds the wrong Ozon ID, you can take the following steps:
Send yourself an invitation to another email address and then bind the correct Ozon ID to the new address.
Transfer the supervisor role to the new account and then delete the old account.
2. Possible problems and solutions.
No email with the link: If you did not receive an email with the link, please check your spam and promotions folders to make sure you did not miss it.
Unable to log in to your account: If you are unable to log in, please refresh the page and try again. If the problem persists, you can try to delete your browser’s cookies and clear your browser memory. Alternatively, you can try to log in through another browser.
No verification code: If you did not receive a verification code, please make sure your phone is turned on and connected to the Internet. Also, please verify that the phone number you entered is correct. Sometimes SMS messages may be delayed, please try to get the verification code again within 20 minutes.
How to log in to your account if your phone number is not available: If you are a manager, please send an email to marketplace.crossborder@ozon.ru for help. If you are another role, please ask the store manager to remove the account that cannot be logged in from the employee list. If you have access to multiple companies, you need to delete the account from each company.
How to log in to your account if your email address is unavailable: If you are a manager, click “Recover Account” on the Ozon ID authorization page and fill out the form to restore access. If you are another role, ask the store manager to remove the account that cannot be logged in from the employee list.
In short, unbinding the Ozon ID from the personal center is not a direct operation. This article details the relevant steps and possible problems and their solutions. By understanding these operations, users can better manage their Ozon IDs and ensure the security and convenience of their accounts.