On the Ozon platform, it is crucial to ensure the quality and compliance of products, which helps to provide a better shopping experience and protect the rights of consumers. The warranty is an important certification document used to prove that the product meets the mandatory requirements and standards. The following are detailed information on how to upload the warranty, check the uploaded certificate and possible audit requirements.
1. Selling products without uploading the warranty.
If the product does not have a quality certification document, it can still be sold on Ozon without uploading the document, provided that the product is not restricted. However, in this case, Ozon reserves the right to request a warranty at any time. If requested, the document needs to be provided within three working days. If the document is not provided within the specified time or is refused to provide the document, Ozon has the right to temporarily block the relevant product until the document is provided. If you plan to sell other products, you need to ensure that the requirements specified on the Ozon platform are met.
2. Steps to upload the warranty.
To upload the warranty, you can follow the steps below:
Go to the “Product → Certificate → Warranty” page.
Click the “Add Certificate” button.
Fill in the relevant information: file name, file type, file number and validity period. Make sure that all information is consistent with the original document.
In the “Scan of the certificate area”, add a high-quality, clear photo or document scan. If the document has multiple pages, you need to upload all pages. Make sure that the seal and signature are clearly visible.
Select the product related to the document in the “Product area”. You can add products manually or load them into an XLS file and then upload them.
3. Review by the quality control department.
The uploaded files will be reviewed by Ozon’s quality control department. The department will check the following:
Whether the copy of the document is consistent with the data provided.
Whether the copy of the text is clearly visible, such as whether the signature and stamp are clear.
Whether the document is complete.
Whether the document is valid in the Russian Federation.
The validity period of the document.
Whether the document is registered in the unified state register.
If the document review fails, the certificate will be marked with a “rejected” status, and the specific reason can be viewed by hovering over the status.
4. Possible audit requirements.
Sometimes, Ozon may request a notarized copy of a document to confirm that the quality of the product meets mandatory requirements. In this case, the document needs to be submitted to Ozon within three working days of receiving the request.
5. View the uploaded certificate.
For products that have uploaded a warranty, you can view the uploaded documents at any time. In the product column, click the certificate number and select “View”.
Through a compliant warranty, you can prove to consumers that the product quality meets the requirements and enhance their trust in the product. On the Ozon platform, following the correct upload and review process to ensure that the product meets quality and compliance requirements will help build a good reputation in the market and increase consumer satisfaction.